Ferret Posted May 26, 2022 Report Share Posted May 26, 2022 My internet went out at 2:45 yesterday afternoon. I do speak Spanish but prefer English for technical things. Anyway, a delightfully efficient young man showed up at my door at 9:15 this morning. He lived in the U.S. for sixteen years and speaks GOOD English. My line was broken (on the street) and is now repaired. I asked for his name and cell number but also asked if I could put his information on the forums. His name is Uzziel Luis and his cell number is 331-439-6488... message, whatsapp or call. If you have a hard time understanding Spanish on the phone, this is the guy to call if you have TotalPlay problems. I remain impressed with TotalPlay and their exceptional customer service. 2 Quote Link to comment Share on other sites More sharing options...
artsnob Posted May 26, 2022 Report Share Posted May 26, 2022 I HAVE BEEN USING HIM FOR MY INSTALLATION AND A COUPLE FOLLOWUP HOW TO PROGRAM TV. Quote Link to comment Share on other sites More sharing options...
Shag Posted May 26, 2022 Report Share Posted May 26, 2022 Uzziel is awesome. We used him to install without calling the company, then when we moved to another place.....He really knows Customer service......at least our experience. Quote Link to comment Share on other sites More sharing options...
mexbound Posted May 26, 2022 Report Share Posted May 26, 2022 A huge checkmark for Luis. Held my hand through installation and getting my account setup. Quote Link to comment Share on other sites More sharing options...
utilitus Posted May 27, 2022 Report Share Posted May 27, 2022 Sr. Luis' combination of character and skills sounds exceptional. But how, customarily or just pragmatically, does one gladly reward such service? Is a liberal cash tip straightforwardly appropriate and welcomed? (When Ilox was introduced, as a phase of due diligence, I found online that their linemen made about US$20/day.) Quote Link to comment Share on other sites More sharing options...
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