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Things must have changed. I did that in 2017 and it wasn't real easy but their chat help got me through it. The fear is bricking the router but with their help it worked perfectly. I would give it another try and suspect you just got a bad tech helper. Good luck, it's a whole new world of available TV streaming.

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After trying with Express VPN installed on my router, I decided it was much better to have it on all my individual devices. That way I could easily disable it on my phone and not affect laptop etc.

Disabling VPN installed in the router is not straightforward, and the result is disabled for everyone connected.

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