traderspoc Posted September 21, 2021 Report Share Posted September 21, 2021 where is the nearest Totalplay office in Ajijic or riberas directions please Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted September 21, 2021 Report Share Posted September 21, 2021 There is no office. Try 800 510 0510 Press 9 for English. Or Whatsapp: 551 579 8000. https://www.totalplay.com.mx/ Quote Link to comment Share on other sites More sharing options...
traderspoc Posted September 21, 2021 Author Report Share Posted September 21, 2021 thank you I will have to get a friend that speaks Spanish to talk with them on the phone, they keep switching around when I try English and the call gets dropped Quote Link to comment Share on other sites More sharing options...
Natasha Posted September 22, 2021 Report Share Posted September 22, 2021 then sign in to "MiCuenta" and elect for an on-line chat.... available in English at your option. I've used it a lot in the last 3 weeks and find it invaluable. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted September 22, 2021 Report Share Posted September 22, 2021 There is a rep at Walmart all the time. 1 Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted September 22, 2021 Report Share Posted September 22, 2021 52 minutes ago, Natasha said: then sign in to "MiCuenta" and elect for an on-line chat.... available in English at your option. I've used it a lot in the last 3 weeks and find it invaluable. Unfortunately, you cannot create or sign in until you have an account and made your first payment. Quote Link to comment Share on other sites More sharing options...
Natasha Posted September 22, 2021 Report Share Posted September 22, 2021 16 hours ago, AndyPanda said: Unfortunately, you cannot create or sign in until you have an account and made your first payment. My bad. I assumed (wrongly?) that OP already had an account. But will say this.... the day they install you pay the installer up front, and from that moment forward you CAN create an account tho' I needed a lot of hand holding to do it.🤣 Quote Link to comment Share on other sites More sharing options...
Susy Wilson Posted September 23, 2021 Report Share Posted September 23, 2021 Or you can call Luis Desales at 3330347792 and he can help you. He speaks English very well. Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted September 23, 2021 Report Share Posted September 23, 2021 Does Luis work for them? Is he an installer? Or one of the commissioned salespeople? Quote Link to comment Share on other sites More sharing options...
Natasha Posted September 23, 2021 Report Share Posted September 23, 2021 When my install was done, the Installer who came was bilingual (sort of......). He wrote his cellphone number on the box and said "call ME if you have any problems. Well, I wasn't all that fussy about his attitude so instead, when I wanted my 2nd TV installed after all, I did a request on line with MiCuenta. And who showed up at the door.? ..... same guy LOL LOL LOL (we've now resolved our differences I think). Conclusion (?) IF Luis is an installer, he might have to go thru' office for OS (ordén de servicio) but that's what I had done, and it still kicked back to Uzziel. If Luis is a sales guy, then yes... he should be able to help. At least that's my present (ever-changing) understanding of this whole system Quote Link to comment Share on other sites More sharing options...
artsnob Posted September 23, 2021 Report Share Posted September 23, 2021 Wewent to Walmart at nine in morning and ordered Total play, they came at four that same day afternoon and installed, Luis was installer, very efficient.. Quote Link to comment Share on other sites More sharing options...
traderspoc Posted September 24, 2021 Author Report Share Posted September 24, 2021 Totalplay manager in Guadalajara 333-167-7639 I called Totalplay was given this number to call, I will call tomorrow morning Quote Link to comment Share on other sites More sharing options...
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