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How do I get the Claro Video service that comes with Telmex phone & internet? Do I need some type of box/device for the TV? Or is it an app that is installed on a Fire TV Stick or Android device? And is it actually included with Telmex phone & internet service or is it an introductory offer (say 6 or 12 months free, and then pay a monthly fee after that)?

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It is an app for your phone/or pad and you will need to cast to your TV.. or you can view it on you computer and using Chrome and cast as well. (you will need a cast device connected to your TV)

If you are trying to get the free HBO MAX  you can view it here https://play.hbomax.com/ 

If you are trying to see the olympic coverage is available on Youtube where Claro has 4 channels https://www.youtube.com/results?search_query=claro+sports+en+vivo

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11 hours ago, AndyPanda said:

Why would you go to the hassle of streaming when the box they give you does that for you? With a remote?

What box does Telmex give you other than a modem?

Streaming means you are receiving the program over the internet.  You still need a way to see it on a TV.  It can be a Smart TV that can access your modem with a cable or wirelessly, an Android box, Firestick, Roku,  or a receiver attached to your TV to receive the cast from your phone, pad, or computer. 

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On 8/5/2021 at 5:58 PM, Mostlylost said:

It is an app for your phone/or pad and you will need to cast to your TV.. or you can view it on you computer and using Chrome and cast as well. (you will need a cast device connected to your TV)

If you are trying to get the free HBO MAX  you can view it here https://play.hbomax.com/ 

If you are trying to see the olympic coverage is available on Youtube where Claro has 4 channels https://www.youtube.com/results?search_query=claro+sports+en+vivo

Thanks for all the responses. I don't have a smart TV, but do have a Fire TV Stick attached to my 'non-Smart' TV. I searched the Amazon App store, but did not find a Claro Video app. I did find a Claro Video app on the Google Android app store, but unsure if its possible to install a Google store app on a Fire Stick. I will try to cast it from my Android phone to my Fire Stick (this will be first time trying to cast).

I initially did try HBO Max on my Fire Stick. It appears to download the U.S. version of HBO Max, then the app tells me it cannot connect to the server. Maybe its because I have a U.S.-based Amazon (Fire TV) account and won't install the Mexican version? I tried using VPN (connected to U.S. servers) and it still gave me the same message. So for now, I'm unable to get HBO Max working.

Regarding AndyPanda's response that there's a box, I searched the Claro Video FAQ page (https://www.clarovideo.com/fe/sitesplus/sk_telmex/html/esp/faqs.html) and found this:

Los dispositivos donde podrás disfrutar Claro video son: Navegadores Web (Explorer, Safari, Chrome, Firefox o Edge), tabletas y Smartphone de sistemas operativos Android e iOS, Smart TV (Samsung, Lg, Hisense, Sony), Player de Claro video, Apple TV, XBOX ONE, PS4 y Chromecast.

Appears "Player de Claro video" is a box/device that's sold by Telmex for 800 pesos: https://www.claroshop.com/amp/producto/484217/

Note that the Claro Video FAQ page does not mention Fire TV Stick.

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