Jump to content
Chapala.com Webboard

My TotalPlay optical fiber Internet installed in Ajijic! FASTER than Telmex and ILOX. 40, 100, 200 or 500 megabit/sec


Recommended Posts

You guys are good. I don't see any Whatsapp link at the bottom of totalplay.com.mx. I DO see an AYUDA EN LINEA floating link though, that can be used to sign up. And an 800-330-1111 number to call. And what's wrong with the two numbers I provided?

Link to comment
Share on other sites

6 hours ago, AndyPanda said:

You guys are good. I don't see any Whatsapp link at the bottom of totalplay.com.mx. I DO see an AYUDA EN LINEA floating link though, that can be used to sign up. And an 800-330-1111 number to call. And what's wrong with the two numbers I provided?

Nothing; just fine for me. I thought I should respond to Mr. Douglas, so he realizes that (for me) the Whatsapp number is not displayed.

Link to comment
Share on other sites

On 7/30/2021 at 7:57 AM, timjwilson said:

That does not give the number and I don't use my computer for whatsapp. I got the number now though.

It’s a one time action.  After clicking and initiating first message, you can resume the conversation in the regular WhatsApp only on the phone.

You can do it in the Safari browser of your iPhone, or the Chrome browser of your Samsung Galaxy or Android phone. 

These browsers will automatically launch WhatsApp everytime you tap a WhatsApp link (icon) on Mexican websites!

Link to comment
Share on other sites

  

On 7/30/2021 at 9:00 AM, AndyPanda said:

You guys are good. I don't see any Whatsapp link at the bottom of totalplay.com.mx

Your method works fine.
But there's two methods of WhatsApp to TotalPlay:
1. Direct WhatsApp to installation TotalPlay technician (one person), has phone number
2. Central WhatsApp to centralized TotalPlay support (central office), skips phone number

If you don't have both, then make sure you've got the central one too.

For centralized WhatsApp to centralized TotalPlay support (required for doing things like instant speed changes and price changes) -- It’s a tiny WhatsApp icon at bottom of all Totalplay.com.mx pages.

After a one-time click, you can continue using ANY WhatsApp apps, whether phone or computer.

Here is a screenshot:

EA87AAAA-A562-4DFD-9005-7865DD89DFC4.thumb.jpeg.85f61c05e8f32e5cf7058dfa2c44ee28.jpeg

 

However, I can save some forum members some steps: I right-clicked on the icon at totalplay, and selected "Copy Link", and have pasted the automatic WhatsApp link here: 

image.png.d5507f3fa55dabaa7321ef4c33186ca8.png
Automatically Start WhatsApp Chat With TotalPlay
https://api.whatsapp.com/send?l=pt_br&phone=5215515798000&text=Hola%2C+Asistente+Virtual+Totalplay&lang=es

You need WhatsApp installed on the same device you're viewing chapala.com with, in order for the above icon/link to work.

I use this central TotalPlay robot that I use for instant speed changes (switching between the common $579 plan and the luxury ultrafast $2299 plan). 

Or even renting the luxury faster Internet plan for just 2 days or 7 days (TotalPlay lets you do temporary speed upgrades!)

No WhatsApp phone number needed for this particular WhatsApp robot that I use for post-installation stuff like the speed/price changes.

(I tested these instructions and you don't need a computer; you can do this from Safari browser on iPhone)

Link to comment
Share on other sites

On 7/30/2021 at 3:42 PM, timjwilson said:

Nothing; just fine for me. I thought I should respond to Mr. Douglas, so he realizes that (for me) the Whatsapp number is not displayed.

NOTICE — It's automatic. No WhatsApp number is needed to add TotalPlay to your WhatsApp contacts automatically; The WhatsApp app supports automatic conversation starts launched from the iPhone web browser and the Android web browser. Though you can manually add a number if you wish via the newly-found WhatsApp number (which may or may not be universal).

Do this once you've got an account number (e.g. by applying for an installation online first, or by WhatsApping a tech support individual, such as that number)

First Time Only:
Initiate first WhatsApp conversation with the tech support robot

1. Go to https://www.totalplay.com.mx/ in the web browser of any device (phone, PC, Mac) that also has WhatsApp installed.
2. Scroll down to the very bottom and tap/click the WhatsApp icon at the very bottom (next to social media icons).  
It is A VERY TINY LOGO ICON
image.png.6c364adb2d8bf04487966f00b024769d.png
Or simply click this link: 
https://api.whatsapp.com/send?l=pt_br&phone=5215515798000&text=Hola%2C+Asistente+Virtual+Totalplay&lang=es
3. TotalPlay is automatically (permanently) added to WhatsApp
4. You will start aconversation by hitting Enter on a "Hola" message, creating a chat history in your WhatsApp that you can go back to anytime in the future.
5. Your first conversation will have a prompt for a 10 digit account number (spanish "10 digitos")
6. Type a reply with just ten numbers and no words.
7. You gain access to the tech support robot.
This is just one-time steps; you don't need to repeat the above steps once you've done this already.

Every Time:
Talk to the WhatsApp tech support robot to get a human chatting to you

Say "Hola" to the TotalPlay chat in your WhatsApp to wake up the tech support robot which will prompt you with some menus.  Can be by PC or by phone

Go through menu item 3,4,1,1,2 to get a human.

3. "Ayuda técnica 👨‍" = get technical support
4. "Otro tipo de ayuda 👨‍" = other problem
1. "Si" = are you home / ¿domicilo?
1. "Si" = do you have a failure / ¿falla?
2. "No" = Problem solved by resetting modem? / ¿Problema resuelto reiniciando el módem?

image.thumb.png.f9755034793f374b5126b4791e42409d.png

Now you're talking to a human instead of a robot!

Occasionally, it skips some steps (doing only step 1 and 5).

Link to comment
Share on other sites

14 hours ago, GDouglas said:

NOTICE — It's automatic. No WhatsApp number is needed to add TotalPlay to your WhatsApp contacts automatically; The WhatsApp app supports automatic conversation starts launched from the iPhone web browser and the Android web browser. Though you can manually add a number if you wish via the newly-found WhatsApp number (which may or may not be universal).

Do this once you've got an account number (e.g. by applying for an installation online first, or by WhatsApping a tech support individual, such as that number)

First Time Only:
Initiate first WhatsApp conversation with the tech support robot

1. Go to https://www.totalplay.com.mx/ in the web browser of any device (phone, PC, Mac) that also has WhatsApp installed.
2. Scroll down to the very bottom and tap/click the WhatsApp icon at the very bottom (next to social media icons).  
It is A VERY TINY LOGO ICON
image.png.6c364adb2d8bf04487966f00b024769d.png
Or simply click this link: 
https://api.whatsapp.com/send?l=pt_br&phone=5215515798000&text=Hola%2C+Asistente+Virtual+Totalplay&lang=es
3. TotalPlay is automatically (permanently) added to WhatsApp
4. You will start aconversation by hitting Enter on a "Hola" message, creating a chat history in your WhatsApp that you can go back to anytime in the future.
5. Your first conversation will have a prompt for a 10 digit account number (spanish "10 digitos")
6. Type a reply with just ten numbers and no words.
7. You gain access to the tech support robot.
This is just one-time steps; you don't need to repeat the above steps once you've done this already.

Every Time:
Talk to the WhatsApp tech support robot to get a human chatting to you

Say "Hola" to the TotalPlay chat in your WhatsApp to wake up the tech support robot which will prompt you with some menus.  Can be by PC or by phone

Go through menu item 3,4,1,1,2 to get a human.

3. "Ayuda técnica 👨‍" = get technical support
4. "Otro tipo de ayuda 👨‍" = other problem
1. "Si" = are you home / ¿domicilo?
1. "Si" = do you have a failure / ¿falla?
2. "No" = Problem solved by resetting modem? / ¿Problema resuelto reiniciando el módem?

image.thumb.png.f9755034793f374b5126b4791e42409d.png

Now you're talking to a human instead of a robot!

Occasionally, it skips some steps (doing only step 1 and 5).

Not my tempo. I've been using whatsapp for years. I do not use it that way for security reasons. I simply asked for the number. I got it thanks to AP.

Link to comment
Share on other sites

  • 4 weeks later...
  • 3 months later...

I am back in Mexico and TotalPlay is still running.

Remember that I had temporarily downgraded 500/500 Internet down to 40/4 Internet (for other guests) before leaving the country back to Canada?  Now I am back in the country and I am re-upgrading TotalPlay speed on the fly.

I have re-upgraded from 40/4 to 100/100 again via a WhatsApp chat with TotalPlay.

It can still be done live (real-time) via WhatsApp via the WhatsApp chat icon at the bottom of TotalPlay's web pages.

It appears I can do a faster 3,1,5 chat sequence (for quicker speed upgrades) instead of the earlier 3,4,1,1,2 chat sequence (Internet problems).

image.thumb.png.68806b9765a99a6bb826cfd371483628.png

Before/After the chat conversation:

image.thumb.png.dfb51c8645aeb871f1bbb99468239432.png

12408974349.png

I did have to make sure to use a backup connection (my iPhone) to finish the chat, since it took 15 minutes for them to get the Internet back up. 

The modem couldn't do it automatically but the TotalPlay WhatsApp rep manually reprogrammed the modem (remotely) to the new fiber optic speed cap on the spot.

P.S. TotalPlay now has gigabit fiber option for Ajijic / Chapala.  For now I am 100/100 since that is mostly all I need (for now) but it's nice to know I can upgrade/downgrade speed anytime.

  • Thanks 1
Link to comment
Share on other sites

On 8/24/2021 at 2:52 PM, Chop said:

Is TotalPlay running their own fiber optic lines or leasing from iLox or another party who has the infrastructure already built?

They reel out their own dedicated fiber, their own backbone & straight into your home, using TotalPlay-logo installers that arrive at your place much faster.  And it's much faster than iLox. They are a much bigger ISP than iLox.

  • Thanks 1
Link to comment
Share on other sites

I currently use IZZY and have a separate router connected to the IZZY modem that allows me to use a DNS proxy to view US streaming channels (Sling, HBO, Prime, etc)  Would I be able to use the same set up with Total Play's box?

Link to comment
Share on other sites

I had TotalPlay installed about 3 weeks ago.  Great process.  

Contacted the number on the back of the flyer on a Thursday, WhatsApp'd with that person a bit to answer my questions.  Friday, main office called and set up the installation appoint. Saturday, it was installed.  Monday, gave iLox back their modem and ended service with them.

The service has been solid, it is always on, no cut-outs.  I can know have a voice call through WhatsApp, FB, Hangouts, etc, and hear things nice and clear and the signal doesn't drop 5-10 times per hour.

Thank you to those who have posted their experience and process :)

  • Like 1
Link to comment
Share on other sites

1 hour ago, Orygun Duck said:

I currently use IZZY and have a separate router connected to the IZZY modem that allows me to use a DNS proxy to view US streaming channels (Sling, HBO, Prime, etc)  Would I be able to use the same set up with Total Play's box?

For a better WiFi signal, I use a separate big-antenna WiFi router connected to my TotalPlay router (which can have WiFi turned on/off).

I don't use VPN's often but VPN's work fine with TotalPlay.

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...