ChrisM Posted January 3, 2021 Report Share Posted January 3, 2021 Hi< I'm new to the board so not sure which catagory to post under. We are new to the area and our home and have a Hearth Sense propane fireplace insert that won't stay lit. It's our first time using it and it came with the home, I'm assuming it's a few years old. Can anyone recommend a place we can take it or a good knowledgable tech who may be able to help? I'll try to upload a couple photos. Thank you. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted January 3, 2021 Report Share Posted January 3, 2021 If your pilot light won't stay lit 90% of the time it is the thermocouple. Easy do it yourself replacement available at most hardware stores. Depending on the type you have it should cost about $250MX. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted January 3, 2021 Report Share Posted January 3, 2021 Carlos Ramirez, expert on all kinds of chimeneas/fireplaces in Chapala. 376-765-5597 or 333-903-5891 1 1 Quote Link to comment Share on other sites More sharing options...
ChrisM Posted January 3, 2021 Author Report Share Posted January 3, 2021 1 hour ago, slainte39 said: Carlos Ramirez, expert on all kinds of chimeneas/fireplaces in Chapala. 376-765-5597 or 333-903-5891 Thank you for your reply. Does he speak any english and does he have a shop or just house calls? Quote Link to comment Share on other sites More sharing options...
bmh Posted January 3, 2021 Report Share Posted January 3, 2021 In Chiapas we have to have the thing fixed every time we show up after a few months because tiny spiders make their nest in the pilote and it has to be cleaned on a regular basis.. Our problem is that it will not light at all so your problem nay be different..The taller that fixesgazapploances on upper colon may be able to help. they fix our gas heaters when they need fixing. It is the place on the right on colon on the first block north of the carretera on the right handside Quote Link to comment Share on other sites More sharing options...
Ferret Posted January 3, 2021 Report Share Posted January 3, 2021 Carlos does speak English and comes to your home to fix the gas problems. He's a very nice guy and very knowledgeable but his concept of "on time" is a little lacking so probably best to contact him via whatsapp (the 333 number). He is (or was) husband to the lady who runs Strom White and usually does all of their gas fireplace installations. Yes, spiders and other bugs LOVE the smell of the mercapton (sp?) that is put into propane. 1 Quote Link to comment Share on other sites More sharing options...
adolphsj Posted January 3, 2021 Report Share Posted January 3, 2021 Carlos is excellent and we used him for the same problem. Has been back as a general electrician as well but is a fire log pro. Polite, friendly, excellent English. Quote Link to comment Share on other sites More sharing options...
rafterbr Posted January 4, 2021 Report Share Posted January 4, 2021 8 hours ago, Mostlylost said: If your pilot light won't stay lit 90% of the time it is the thermocouple. Easy do it yourself replacement available at most hardware stores. Depending on the type you have it should cost about $250MX. Many times debris, spider webs, etc get into the pilot of the thermocouple. To clear this get a straw and blow hard several times on the tip. This should clear the thermocouple and it will stay lit. A natural gas employee taught me this trick. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted January 4, 2021 Report Share Posted January 4, 2021 8 hours ago, ChrisM said: Thank you for your reply. Does he speak any english and does he have a shop or just house calls? Don´t know as we have only spoken Spanish between us, and he has only come to my house. Call him and give him an English quiz, you will find out quickly. Quote Link to comment Share on other sites More sharing options...
timjwilson Posted January 4, 2021 Report Share Posted January 4, 2021 Carlos is your guy. He speaks Ingles. We need to clean the thermocouple [sensor/sending unit] every winter with a piece of green scrubbing pad. Also when you open your gas line it can take a long time to reach the unit. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted January 4, 2021 Report Share Posted January 4, 2021 42 minutes ago, timjwilson said: Carlos is your guy. He speaks Ingles. We need to clean the thermocouple [sensor/sending unit] every winter with a piece of green scrubbing pad. Also when you open your gas line it can take a long time to reach the unit. Clean the thermocouple you pay someone to do that? Quote Link to comment Share on other sites More sharing options...
timjwilson Posted January 4, 2021 Report Share Posted January 4, 2021 1 minute ago, Mostlylost said: Clean the thermocouple you pay someone to do that? Well, my disability prevents me from doing so myself, so I just talked my buddy through it. You can find good instructions on youtube, Quote Link to comment Share on other sites More sharing options...
sm1mex Posted January 5, 2021 Report Share Posted January 5, 2021 We have problems with ours and Carlos has to come and get the fire logs lit. Quote Link to comment Share on other sites More sharing options...
ChrisM Posted January 14, 2021 Author Report Share Posted January 14, 2021 Thank you all for your replies. I gave the burners a good blow out but the real problem was more of a low pressure thing. We had our tank filled and that made a big difference. It lights every time now. Again thanks to all. Cheers, 1 Quote Link to comment Share on other sites More sharing options...
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