Drew Posted December 5, 2020 Report Share Posted December 5, 2020 When you move to a new place are you supposed to take your Telmex modem with you?I was told by my real estate agent to leave it.They just reinstalled my internet in the new place.No one said anything.A friend told me I need to get the old one from my old house because it's mine and registered to me.What is correct? Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 5, 2020 Report Share Posted December 5, 2020 The modem goes with the telephone number to which it was assigned. If YOU installed the internet at your last location, then you should have cancelled the internet there and handed in the modem. This gets fuzzy unless you OWN the place you left and had an arrangement with the new purchasers to take over the internet/phone account. Clear as mud, right? Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted December 6, 2020 Report Share Posted December 6, 2020 That is actually not quite accurate. You keep both your contract and your modem. A modem can be plugged in anywhere there is a Telmex contract. The only exception would be is if you cancel your contract. The smart move would be to take your phone number iwth you; that is, have it reassigned by TelMex. But even if you move into a new place and take over a different number, your modem will still work fine. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 6, 2020 Report Share Posted December 6, 2020 I know the modem will work with any number that has an internet account. Many of us have bought Telmex modems on Mercado Libre and they are plug and play but ONLY if you have an internet account. That's why I said it gets "muddy". 1) are we talking about a rental house or an owned house? 2)if a rental, did the OP install the telephone and internet there? 3) if the phone was already in the rental, did he add internet to it? 4) if the OP installed the phone in the rental along with the internet, has the OP transported that phone number to his new rental?.... if #4, then he owns the number AND the modem. Oy vey... so many possibilities. Sorry OP but your post wasn't really clear.  Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted December 6, 2020 Report Share Posted December 6, 2020 Okay, but let's be clear for those who may now be confused: the modem does NOT go with the telephone number to which it was assigned. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 6, 2020 Report Share Posted December 6, 2020 It goes with the person who contracted for the internet if the house is a rental. 1 Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted December 7, 2020 Report Share Posted December 7, 2020 I believe it is wiser to say it goes with the person who contracted for the Internet, period. Or more accurately, it's their choice. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 7, 2020 Report Share Posted December 7, 2020 Too funny AndyPanda. How many homes have you bought, built or sold or rented here in Mexico? Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted December 7, 2020 Report Share Posted December 7, 2020 I don't see the connection, sorry. It is simply a fact. Getting a TelMex contract for Internet, and the modem that goes with it, means it is yours until the contract is terminated, whether you rent, own, buy, sell, live on a houseboat or in a garbage can. I'm not sure what the issue is here. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 7, 2020 Report Share Posted December 7, 2020 Sigh. The modem actually belongs to Telmex and the serial number of the modem is registered to the telephone number to which the internet has been added. I watched them change that serial number three times when I had to keep taking faulty modems back. Finally I bought two of my own Telmex modems. But, if I ever sell my house and the new owner doesn't want either 1) my telephone line or 2) the internet then I have the last old dead modem that Telmex so kindly gave me to hand in. MY modems go with me and, possibly, my telephone number. There are rarely set in concrete facts in Mexico but there are flexible options depending on the situation. Wonder where the OP went because I really want to know if the phone number was his and, therefore, movable... including his old modem. Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted December 7, 2020 Report Share Posted December 7, 2020 See my PM. Quote Link to comment Share on other sites More sharing options...
Drew Posted December 8, 2020 Author Report Share Posted December 8, 2020 Ok I am the OP.When I got my internet reinstalled at the new house I was given the same phone number but a new modem.After hearing that I should have kept my old modem I went and got it back.I then contacted the tech who installed my new internet and asked him what to do.He said don't worry about it.Just tell Telmex if they ask.That I gave it to the tech already that installed the internet.I gathered from his attitude that it was no big deal. 1 Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 8, 2020 Report Share Posted December 8, 2020 Thanks Drew. Obviously the contract with Telmex was in your name which means that the number AND modem were transportable to wherever you wanted. Congratulations! You now have an extra back up modem. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.