kmetzger Posted November 9, 2020 Report Share Posted November 9, 2020 I've had a Bancomer account for many years and have often paid for online purchases with my BBVA credit card. But starting about two weeks ago, the payments have been declined. My bank tells me my credit card is in good standing and that all online payments will be declined unless I use the BBVA wallet app on my iPhone. I can't figure out how to use the wallet. Has anyone else dealt with this issue? Help appreciated. Quote Link to comment Share on other sites More sharing options...
SunFan Posted November 9, 2020 Report Share Posted November 9, 2020 Strange. I just made a Mercadolibre purchase this morning using Bancomer debit. Using Chrome and the Mercadolibre web site. Don't know why credit would be different. SunFan Quote Link to comment Share on other sites More sharing options...
John Shrall Posted November 9, 2020 Report Share Posted November 9, 2020 Maybe the first question should be is anyone else making online purchases with a BBVA credit card without the Wallet app? Once the main BBVA app is installed, Wallet is pretty easy addition. I wouldn't use my real credit or debit card number online for purchases due to the possibility of getting the number compromised. Wallet lets you create digital versions of both types of physical cards. KMetzger, do you have the main app installed on your iPhone? Is your cell number registered with BBVA for alerts? Quote Link to comment Share on other sites More sharing options...
kmetzger Posted November 9, 2020 Author Report Share Posted November 9, 2020 Thank you, John. I have the main app installed on my iPhone. I am also pretty useless with my iPhone. I use it only because I have to to get the security code when I'm logging into my BBVA account from my PC. I had a recent purchase decline on Amazon, but can't figure out what I have to do to change the payment method using the wallet app. And, yes I get alerts from BBVA. Kim Metzger Quote Link to comment Share on other sites More sharing options...
John Shrall Posted November 9, 2020 Report Share Posted November 9, 2020 If you have the wallet app it displays your credit and debit cards under a fisica tab. To the right of fisica is digital. If I remember right when you press that word, the app will generate a new credit card number and show it next to the real one. When making a purchase you open Wallet, click the digital image and then after entering the digital card number press see CVV. You'll get a 3 digit number with a 5 minute countdown clock starting. You have those 5 minutes to complete the transaction before the combo is invalid. I have the BBVA digital card number saved on Amazon Mexico for all purchases. Quote Link to comment Share on other sites More sharing options...
kmetzger Posted November 10, 2020 Author Report Share Posted November 10, 2020 Thanks for your help. I now have my wallet open and pressed on my credit card. I then press copiar tarjeta. I'm told the number has been correctly copied. But I see no number to enter in amazon. I do see my CVV. Quote Link to comment Share on other sites More sharing options...
kmetzger Posted November 10, 2020 Author Report Share Posted November 10, 2020 I'm getting closer. I now see that the digital card itself has the new number on it. But I'm now back to square one because I don't see the CVV anymore. Just copiar tarjeta. No CVV visible. I also don't know what happens when I copy the card. Is the number supposed to show up somewhere? Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted November 10, 2020 Report Share Posted November 10, 2020 When you see the digital card below the picture of the card you will see "Ver CVV" Click on it and you will get a temporary CVV that is good for minutes Quote Link to comment Share on other sites More sharing options...
kmetzger Posted November 10, 2020 Author Report Share Posted November 10, 2020 Trouble is, when I first opened the digital card, Ver CVV was visible. Now it's not. I see only Copiar tarjeta. Quote Link to comment Share on other sites More sharing options...
kmetzger Posted November 10, 2020 Author Report Share Posted November 10, 2020 Many thanks to all of you for helping me with this problem. I now understand how the wallet system works. Tomorrow I'll go to the bank and tell them about the disappearing CVV. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted November 10, 2020 Report Share Posted November 10, 2020 12 hours ago, kmetzger said: Many thanks to all of you for helping me with this problem. I now understand how the wallet system works. Tomorrow I'll go to the bank and tell them about the disappearing CVV. You need to call the Preferred Customer number in Mexico City. They can help you. If you go to the branch they will probably put you on the phone with them. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted November 10, 2020 Report Share Posted November 10, 2020 We ran into the same problem with the Actinver debit card. They will not let you use it for on line purchases. Not worth the trouble to wade through all the stuff they require to do so and then they only approve on a per purchase basis. 1 Quote Link to comment Share on other sites More sharing options...
cedros Posted November 10, 2020 Report Share Posted November 10, 2020 Getting too complicated 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted November 10, 2020 Report Share Posted November 10, 2020 Using the BBVA app to generate a digital card for either your debit or credit card takes about 10 seconds. Once you have a digital card number it stays the same. The only thing that changes is the CVV. Each time you want to use the digital card you tap for a new CVV that only works for 5 minutes, Certainly not complicated. Quote Link to comment Share on other sites More sharing options...
cedros Posted November 11, 2020 Report Share Posted November 11, 2020 2 hours ago, Mostlylost said: Using the BBVA app to generate a digital card for either your debit or credit card takes about 10 seconds. Once you have a digital card number it stays the same. The only thing that changes is the CVV. Each time you want to use the digital card you tap for a new CVV that only works for 5 minutes, Certainly not complicated. Sounds complicated Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted November 11, 2020 Report Share Posted November 11, 2020 Possibly tapping the word "ver" after CVV dinamico is complicated to some. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.