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Zira10

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I am NOT an IT guy, but that doesn't sound like a locked phone problem. Just a lock up.

Try holding the power and volume down buttons at the same time for 12 seconds.

 

https://thedroidguy.com/how-to-unfreeze-a-frozen-galaxy-s10-easy-steps-to-fix-unresponsive-device-soft-reset-procedure-1099264

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