mkshawn Posted October 11, 2020 Report Share Posted October 11, 2020 (edited) We are BBVA on line customers have been for years 15± Just went online & while I can see our balance they seem to be blocking any data till I give them additional Information. CANADA COUNTRIES WITH TAX RESIDENCE Enter or update the countries where you have tax residence. Add more ADD DATA OF THE COUNTRY WITH FISCAL RESIDENCE Country Tax ID number Update your tax information. You must fill in all the fields! SECTIONS ACCOUNT We are Canadian Citizens with a Tax relationship with Canada only. No investments or earnings in Mexico where we are Residente Permenante. Anyone else been asked for this? I have entered my Passport # but it seems they want my SIN # which by law we are not to divulge. Our Spanish is limited however I do need to get around this. Maybe calling Preferred Customer 800 number. Anyone know the Number Edited October 11, 2020 by mkshawn Clarity on Preferred Customer 800 number Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted October 11, 2020 Report Share Posted October 11, 2020 Ensure that it isn't a scam. Call to check. 1 Quote Link to comment Share on other sites More sharing options...
Bisbee Gal Posted October 11, 2020 Report Share Posted October 11, 2020 Could be related to bank requirements under CRS (Common Reporting Standard), aka as GATCA Global Account Tax Compliance Act. Both Canada and Mexico are signatories. https://en.wikipedia.org/wiki/Common_Reporting_Standard https://www.goldinglawyers.com/mexico-gatca-and-crs-compliance-oecd-international-tax-lawyers/ Quote Link to comment Share on other sites More sharing options...
bmh Posted October 11, 2020 Report Share Posted October 11, 2020 should call the 800 number and verify before doing anything or go to the branch 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted October 11, 2020 Report Share Posted October 11, 2020 2 hours ago, mkshawn said: We are BBVA on line customers have been for years 15± Just went online & while I can see our balance they seem to be blocking any data till I give them additional Information. CANADA COUNTRIES WITH TAX RESIDENCE Enter or update the countries where you have tax residence. Add more ADD DATA OF THE COUNTRY WITH FISCAL RESIDENCE Country Tax ID number Update your tax information. You must fill in all the fields! SECTIONS ACCOUNT We are Canadian Citizens with a Tax relationship with Canada only. No investments or earnings in Mexico where we are Residente Permenante. Anyone else been asked for this? I have entered my Passport # but it seems they want my SIN # which by law we are not to divulge. Our Spanish is limited however I do need to get around this. Maybe calling Preferred Customer 800 number. Anyone know the Number 800 228-2728 they will answer in English. Have one of your cards handy they will want a number. Quote Link to comment Share on other sites More sharing options...
mkshawn Posted October 13, 2020 Author Report Share Posted October 13, 2020 We have not had any luck getting through to BBVA? We are in Canada using a VOIP phone The combinations are exhausting: 800.228.2728 as suggested then we tried the following below: 01.800.etc or sub 880 for 800 or sub 833 for 866 001.800.etc add 001.52.800 or sub 880 for 800 or sub 833 for 866 All we get is a loud rising & failing tone. So all help is appreciated Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted October 13, 2020 Report Share Posted October 13, 2020 Direct number to BBVA preferred service 52-555-002-3539 Quote Link to comment Share on other sites More sharing options...
mkshawn Posted October 14, 2020 Author Report Share Posted October 14, 2020 Thank you Mostly, appreciated. Quote Link to comment Share on other sites More sharing options...
gringohombre Posted October 16, 2020 Report Share Posted October 16, 2020 As a 12+ Bancomer customer for the past many years the preferred customer # is 800.228.2728...follow the prompts to English...Always had good service there. Quote Link to comment Share on other sites More sharing options...
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