Scooter Posted October 5, 2020 Report Share Posted October 5, 2020 How do I see the balance of my account in my Mexican Bancomer chequing account? Quote Link to comment Share on other sites More sharing options...
John Shrall Posted October 5, 2020 Report Share Posted October 5, 2020 You'll have to visit a branch to set up online access either with a physical token or a virtual one using their cell phone app. Also, if you don't already have one you'll need to apply for a debit card. The card number is used to access your account using their Internet portal. The phone app uses a 6 digit pin number. Quote Link to comment Share on other sites More sharing options...
Scooter Posted October 5, 2020 Author Report Share Posted October 5, 2020 Thanks for your quick response. I've had an account with Bancomer for many years. I have had 2 types of tokens in that time and they worked. Because I am a Snowbird planning to return, I haven't done any banking since the Spring. The online access doesn't seem to work with my access (ATM) card and there doesn't seem to be a request for a number from my token. I just wondered if there was a change to the usual process. Quote Link to comment Share on other sites More sharing options...
John Shrall Posted October 5, 2020 Report Share Posted October 5, 2020 You might want to call customer support for clarification based on your situation. 800-112-2999 or 55-5002-3539. If you've logged in previously they might be able to help over the phone. Quote Link to comment Share on other sites More sharing options...
Kiko Posted October 5, 2020 Report Share Posted October 5, 2020 Curious if anyone knows how to call a Mexican toll free number from outside Mexico? Never tried it but now curious. Quote Link to comment Share on other sites More sharing options...
mudgirl Posted October 5, 2020 Report Share Posted October 5, 2020 6 hours ago, Scooter said: Thanks for your quick response. I've had an account with Bancomer for many years. I have had 2 types of tokens in that time and they worked. Because I am a Snowbird planning to return, I haven't done any banking since the Spring. The online access doesn't seem to work with my access (ATM) card and there doesn't seem to be a request for a number from my token. I just wondered if there was a change to the usual process. The request to enter a number from the token would only appear once you've signed in with your debit card number and password. Did you look on the card to make sure the date on it hasn't expired? If you haven't checked your account online for some time, it's also possible that they lock you out. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted October 6, 2020 Report Share Posted October 6, 2020 20 hours ago, Kiko said: Curious if anyone knows how to call a Mexican toll free number from outside Mexico? Never tried it but now curious. Dial the international long distance code for your country (US is 011) 52 plus the 800 number. The country code for Mexico is 52 International long distance charges apply. It is only free within Mexico so if you use the regular number it should cost the same amount. Quote Link to comment Share on other sites More sharing options...
mexijims1 Posted October 11, 2020 Report Share Posted October 11, 2020 I think Bancomer is one of, if not the most customer unfriendly bank lakeside! I had an account there once and could not wait until I could close it. They had strange charges always attached to my account and my balance never seemed to add up. They always had excuses and I felt that they were never honest with me. My entire experience with them was a nightmare. I would recommend having your money at Multiva or Intercam. 2 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted October 11, 2020 Report Share Posted October 11, 2020 13 hours ago, mexijims1 said: I think Bancomer is one of, if not the most customer unfriendly bank lakeside! I had an account there once and could not wait until I could close it. They had strange charges always attached to my account and my balance never seemed to add up. They always had excuses and I felt that they were never honest with me. My entire experience with them was a nightmare. I would recommend having your money at Multiva or Intercam. Sorry you had such problems . In 20 years I have never had a problem with BBVA just like millions of other customers. Also I have always have great service with the Preferred Customer 800 number . They answer in English and are most professional. 3 Quote Link to comment Share on other sites More sharing options...
mkshawn Posted October 11, 2020 Report Share Posted October 11, 2020 Does anyone Know the Bancomer Preferred Customer 800 number? Quote Link to comment Share on other sites More sharing options...
rckrckr Posted October 11, 2020 Report Share Posted October 11, 2020 Not sure if this information is correct...the website listed is not, perhaps try the 800 number. BBVA Bancomer PCU Email: customer.service@bbva.bancomer.com Website: Bancomer.com/pcu Toll-free: 01 800 BBVA PCU (01 800 2282 728) Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted October 11, 2020 Report Share Posted October 11, 2020 2 hours ago, Upfront said: just like millions of other customers? you know these people then I'm sure I know a lot more BBVA clients than you do. BBVA is in over 30 countries around the world and has been in business since the mid 1800's. Every bank has some customers that are unhappy. Sometimes it is a problem with the bank, sometimes it is a problem with the customer. But like most business that have existed for many years and continue to grow the vast majority of their customers are happy. 1 Quote Link to comment Share on other sites More sharing options...
John Shrall Posted October 11, 2020 Report Share Posted October 11, 2020 1 hour ago, mkshawn said: Does anyone Know the Bancomer Preferred Customer 800 number? Posted above. 800 and direct to DF Quote Link to comment Share on other sites More sharing options...
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