Carrol Posted September 28, 2020 Report Share Posted September 28, 2020 My phone is out of order and I need to report it. I can call out, but no one can call in. Thanks for your help. Quote Link to comment Share on other sites More sharing options...
Curmudgeon Posted September 29, 2020 Report Share Posted September 29, 2020 Try sending a WhatsApp message to 33 1520 9621 Quote Link to comment Share on other sites More sharing options...
moonhill Posted September 29, 2020 Report Share Posted September 29, 2020 Use the 800 number given above and when someone answers, say "Soporte técnico en inglés por favor". It has always worked for me. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted September 29, 2020 Report Share Posted September 29, 2020 52 minutes ago, Upfront said: the 800 number has just proven useless the last few months Worked fine for me 2 weeks ago. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted September 29, 2020 Report Share Posted September 29, 2020 17 hours ago, oregontochapala said: Best of luck. The number is the same 800 123 2222. I have called a number of times only to have the call drop when they transfer the call or they just hang up after saying there's no one available. At least on the app it's somewhat intuitive and a little Spanish works. I'm fed up with Telmex. We had the same problem and I finally went up to the service depot by Lakeside Little Theater and got help. Since they closed the lakeside office TelMex service and performance has gone way down. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted September 29, 2020 Report Share Posted September 29, 2020 Well we did manage to get the phone line fixed but the DSL is still going on and off. Truly lousy service. Maybe someone needs to call Carlos Slim. If their phone is working. Quote Link to comment Share on other sites More sharing options...
Go Solar Posted September 30, 2020 Report Share Posted September 30, 2020 18 hours ago, Mainecoons said: Well we did manage to get the phone line fixed but the DSL is still going on and off. Truly lousy service. Maybe someone needs to call Carlos Slim. If their phone is working. Highly recommend the TelCel wireless modem to anyone with DSL issues who doesn't have access to fiber yet. You have to purchase the wireless modem (2500 pesos) at the TelCel main store and they can advise on setting up the account. Same price as the base Infinitum plan and much better and faster / more consistent than faulty DSL from Telmex. Quote Link to comment Share on other sites More sharing options...
ChapalaDan Posted December 3, 2020 Report Share Posted December 3, 2020 On 9/30/2020 at 10:36 AM, Upfront said: goto telmex.com. lower right corner is a CHAT icon. eventually a real person comes on. much better than whatsapps or the long d number Thank you. I'll give it a try. Quote Link to comment Share on other sites More sharing options...
lcscats Posted December 4, 2020 Report Share Posted December 4, 2020 On 9/30/2020 at 9:57 AM, Go Solar said: Highly recommend the TelCel wireless modem to anyone with DSL issues who doesn't have access to fiber yet. You have to purchase the wireless modem (2500 pesos) at the TelCel main store and they can advise on setting up the account. Same price as the base Infinitum plan and much better and faster / more consistent than faulty DSL from Telmex. And you have to sign a two year contract now. Can't say I was impressed and I have three bars and can see the tower from my house so not a signal problem. Quote Link to comment Share on other sites More sharing options...
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