kosika Posted September 28, 2020 Report Share Posted September 28, 2020 I have read the posts and have tried the *2222 number and the 33 520 9621 number and I am getting no response from either. I am moving today and need to have my service shut off. First message sent Sept. 22nd Does anyone know if I just unhook my router and take it to the Ajijic office will there be anyone there? Thanks Quote Link to comment Share on other sites More sharing options...
donenrique Posted September 28, 2020 Report Share Posted September 28, 2020 The Ajijic office is closed to the public, but it is staffed. Send a WhatsApp to 3315209621 with your question. That will go to one of the agents inside the office. I arranged a few weeks ago to have a router dropped off with someone who came to the gate using this method. Suerte! 1 Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted September 28, 2020 Report Share Posted September 28, 2020 When we tried to whatsapp that number the IPhone 11 phone makes a phone call instead of sending a message. The phone doesn't give the option to send a message. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted September 28, 2020 Report Share Posted September 28, 2020 7 minutes ago, Mainecoons said: When we tried to whatsapp that number the IPhone 11 phone makes a phone call instead of sending a message. The phone doesn't give the option to send a message. There are a couple of ways to accomplish a whatsapp message. probably quickest is to add the number to your contacts list in the phone,. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted September 28, 2020 Report Share Posted September 28, 2020 That's not the problem. The problem is with this number the option to send a text message is not appearing on my wife's IPhone 11. She is a very experiened Whatsapp user. Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted September 28, 2020 Report Share Posted September 28, 2020 14 minutes ago, Mainecoons said: That's not the problem. The problem is with this number the option to send a text message is not appearing on my wife's IPhone 11. She is a very experiened Whatsapp user. I am a completely unexperienced Whatsapp user and I had no trouble entering the number as a contact and then getting the message option. PS, I do not use an Iphone. Quote Link to comment Share on other sites More sharing options...
kosika Posted September 29, 2020 Author Report Share Posted September 29, 2020 I did try the Whatsapp, but got no reply. I will try again. Thank you Quote Link to comment Share on other sites More sharing options...
Dan Hodge Posted September 29, 2020 Report Share Posted September 29, 2020 I find any attempt to get service repaired an utter waste of my time. Have had internet for one week out of the last twelve. Numerous contacts via phone email and WhatsApp and ten reports filed by TelMex. Have cancelled the auto pay and will see if they bother to pick up the new modem that they provided in June. Quote Link to comment Share on other sites More sharing options...
Floradude Posted September 30, 2020 Report Share Posted September 30, 2020 For service repair I would call Mexico. 800 123 2222 option 1 Quote Link to comment Share on other sites More sharing options...
nolajoe Posted September 30, 2020 Report Share Posted September 30, 2020 I have gotten good information and help from the Telmex 800 number in the past. This time, I needed to re-activate an account that was in arrears. I called and got a good English speaker and asked him if I pay the bill at OXXO, would the account automatically be activated. He was not sure and offered to connect me with the billing department, but doubted that an English speaker would be available. I thanked him for his help and told him that I would pay it and see what happened. I paid the bill and waited until the next day to see what happened. Nothing changed, so I entered 331 520 9621 into my contacts on my cell phone. When I went to WhatsApp I was pleased to see that it was available to send text messages. I sent a photo of the paid bill and a brief description of the problem. About an hour later, I received a reply in English asking for more information. I sent the information as requested and about an hour later I received a reply telling me that the account had been activated and that I would be able to use the phone and internet in 3-4 hours. In about 3 hours, the internet and phone were working. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted September 30, 2020 Report Share Posted September 30, 2020 3 hours ago, oregontochapala said: How many people will it take for you to believe us when we say we are NOT receiving ANY help by calling this number? It seems to be a real crap shoot. Sometimes it works, sometimes not. Maybe each of us should list the time of day we tried to use it. For us, mornings. Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted September 30, 2020 Report Share Posted September 30, 2020 MC et al, If you can get a tech to renew your entrance cable's connections at the exterior box, you most likely will get your service restored. The cables corrode at the contact points when exposed to moisture over time. Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted October 1, 2020 Report Share Posted October 1, 2020 1 minute ago, oregontochapala said: Are we talking a Telmex tech or can you recommend someone to do this? I agree that this will pose problems. I, on the third try, got a Telmex tech to bother to find the box after two couldn't, but any person could. The problem is knowing which pair are yours, something the Telmex people can determine easily. Quote Link to comment Share on other sites More sharing options...
RickS Posted October 1, 2020 Report Share Posted October 1, 2020 I've heard that sometimes it just helps to find a repairman that happens to be in the neighborhood and have a hand full of pesos to share if he can 'solve your problem'. 1 Quote Link to comment Share on other sites More sharing options...
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