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Cuban Sandwichaholic???


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On 9/20/2020 at 12:04 PM, Carnivore said:

On September 9th when I first posted it was after receiving a friend's suggestion that we read the prior responses to the post.  My wife and I decided to take a look for ourselves.  We know very well what a Cuban sandwich is, having been to Cuba, southern Florida and the area around "Nueve Esquinas" in Guadalajara.  Further, there are probably at least a dozen authentic Cuban eateries in Guadalajara.  We also have our favourite Cuban restaurants in Scottsdale/Phoenix and having been, successfully in the restaurant business for many years we know what service, quality, value and the importance of visible management is all about!

There were three other diners present when we arrived at about 1:30p.m.  A lone woman reading a magazine and we never observed her eating. An elderly man and woman who left about ten minutes after we arrived.   The young waitress (the only employee we ever saw although it was apparent that someone else was in the kitchen) took our order for two beers.  Of the four beers listed on their poster board only two were available.  Twenty minutes went by before we received our beers (Victoria) but twice the waitress had returned to our table to ask which beer we had ordered.  We ordered two grilled Cuban sandwiches.  It was another 1/2 hour before we received our sandwiches.  The library patron had also left.  When our sandwiches arrived a lone male patron had just been seated.

Our sandwiches could not have been 1/2 inch thick and the toasted bun had been so obviously over toasted on a "press grill" that it was more like a "cracker" than bread.  The cracker was hard and scorched.  The ham was a square, thin, pink slice of processed something (perhaps turkey, some kind of ham or maybe even turtle....impossible to identify!) The pork consisted of thin pieces of almost burnt shreds of pork that were so dry they crunched.  It was identifiable as pork because virtually everyone knows what pork fat smells like.  The thin slice of yellowish processed cheese was not identifiable as it had virtually liquified and blended with the mustard.  There was so much plain yellow mustard on the sandwich that the mustard was really the only thing you could taste.   The fries were overcooked, dry and almost cold.

When our food arrived we had asked for another "Victoria" to split between us, but apparently the two we had received were the last available.  Remaining choice "Corona" but definitely not to our taste or liking, so we passed.

So the good thing....We had a polite, pretty little waitress who, likely to most 14 year olds,  would be considered "hot".  However, we left all of the fries, at least half of our sandwiches and when we settled our bill with our usual level of gratuity (as we know that no employee here has sufficient income and most have absolutely zero control over who they work for or the quality of what they serve)... our little waitress pleasantly said:  that she hoped we would return sometime soon!

Not exactly a visit worth repeating!  In addition the abundance of flies and road noise definitely detract from the ambiance.

Rick & Heidi.  Your visit and subsequent report should definitely have been recognized as being exceptional.  (It was only after reading your initial post that we decided to visit.)  Your visit must be considered as something akin to winning a lottery.  You should have immediately after leaving, raced to OXXO to buy a lottery ticket.  We ate many, many times in your restaurant and never, ever experienced anything even remotely close to our Cuban excursion in Riberas.  In fact, in our twenty three years, since first coming to Lakeside, I can really only remember having experienced one other Mexican restaurant experience where the food deserved an equivalent description:  TOTALLY INEDIBLE!

 

 

Dear Carnivore, There’s a lot I can say about your post and experience. First of all I want to apologize for your bad experience, secondly you mentioned being in the food industry yourself and should know that the best thing a customer can do “is let management know of your experience “ your food wasn’t cooked right ? You didn’t like it ? Let them know!! It gives them the opportunity to fix it! Why go behind “doors” and criticize and talk bad about the place when they have no clue there’s an unhappy customer. Good or bad reviews helps us grow. But the most important ones are the one brought up in person. We are a family owned business with 6 tables and 1 person is able to manage them. I hope you give other businesses the opportunity to fix any issues you may have in the future. 
Thanks to a very loyal customer, I found out about this place and told what’s being talked about us. We can’t grow or fix any problems if we don’t know about them. We strive to serve the best quality local product’s and service our customers deserve. Once again we Apologize for your bad experience.

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Uptight... on several other food / restaurant blogs Robertos  Cuban pork dishes have been  well liked ,not to mention rick ,Heidi and myself . You post  on almost every blog on  most of the forums ...

Why should I Google it? This is a board for local information here. I would think that a review would include detailed information on the location. Why should I go to an international site that is vac

Dear Carnivore, There’s a lot I can say about your post and experience. First of all I want to apologize for your bad experience, secondly you mentioned being in the food industry yourself and should

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a bit ago you said the pork is delicious. yet several customers here disagree. at this point it becomes apparent that you dont agree with them and would be unwilling to change. so complaining to management wold have no affect. and that is exactly why this  topic is for reviews so people are aware. nothing personal

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I suggest that restaurant owners check this website for opinions.  I would find it very uncomfortable to discuss my dissastisfaction with the owner of the restaurant.  Who would be more aware of the shortcomings of the food and/or service than the owner? The lack of awareness would only be believable if the owner were not directly involved with the day to day operation of his/her business. The owner's post was unconvincing, at least to me.

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Having owned several restaurants, I agree with the restaurant owner, comments can  be helpful and I always welcomed them whether I agreed or not.  Some are frivolous but often I gained useful information.  When I leave a restaurant and they ask me how the meal was, I will tell them whether they like it or not.  In Ajijic, I have complimented many and a few I have told them my opinion.  One or two I don't think I am welcome back anymore, just as well since I had no intention of going back any way.   

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Uptight... on several other food / restaurant blogs Robertos  Cuban pork dishes have been  well liked ,not to mention rick ,Heidi and myself . You post  on almost every blog on  most of the forums ...the vast majority of which are  negative. ..” A bit ago “ ...” wold “....” affect “ ...was this  post  perhaps written during   ..happy hour...again .".....                                                   Gringal....” unconvincing at least “ sounds like he’s on trial....for his pork .                  Rafter.....I sometimes miss throwing obnoxious customers and amateur food critics out of my restaurants...it can become quite addictive.

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This entire post has become so ridiculous that it's now only best described as bad or drunken humour.  In case some of the more self-aggrandizing posters have forgotten....the whole purpose of the forum it to allow restaurant clients to honestly report their good OR bad experiences so that anyone who happens to read the post can make their own decision about patronizing the eatery, OR not.  Some of the most recent posts can only be described as drivel and an incredible waste of time for both the poster and reader!

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1 hour ago, Ian Greenwood said:

Uptight.....see what I mean....however I resemble those remarks ( or did perhaps)...My wife says you forgot...###....e .

what do you expect mr attacker man. talk about negative posts throughout your history. all i did was agree that i didnt like it much. but you come on like gangbuusters and complain abougt everyone else. hardly fair or mature.

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1 hour ago, Carnivore said:

This entire post has become so ridiculous that it's now only best described as bad or drunken humour.  In case some of the more self-aggrandizing posters have forgotten....the whole purpose of the forum it to allow restaurant clients to honestly report their good OR bad experiences so that anyone who happens to read the post can make their own decision about patronizing the eatery, OR not.  Some of the most recent posts can only be described as drivel and an incredible waste of time for both the poster and reader!

...and THAT'S the truth!!!

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I think Caribe should be congratulated for responding to this criticism in a thoughtful way.  We have not had a chance to sample the food as we are still in Oklahoma.  Our casa is in Riberas so I hope the restaurant will prove to be enjoyable.  I have not been to Cuba but my wife has.  It will be nice to have several good restaurants in walking distance of Riberas.  We usually eat out at least one meal a day.  A variety of choices will be nice.  Everyone is talking about the Cuban sandwich, surely they serve something else!  

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