artsnob Posted August 22, 2020 Report Share Posted August 22, 2020 What’s going on with Ilox, internet has been off and on all week long, and now no TV, in Ajijic centro. I think I am going to reconnect my Telcel modem, as a backup ...so I can watch Directvgo and Netflix on internet, I am paid up on Ilox till December, if things don’t improve I will cancel... Quote Link to comment Share on other sites More sharing options...
gringohombre Posted August 22, 2020 Report Share Posted August 22, 2020 I was having that problem in lower SAT about 6 weeks ago...persistent phone calls finally paid off...have been up and running consistently with great speeds since. Also since you are close, I would suggest a personal visit to the office there, Jessica seems to be able to make things happen. Quote Link to comment Share on other sites More sharing options...
Out1 Posted August 23, 2020 Report Share Posted August 23, 2020 I have been emailing Ilox all week about the poor speeds; nothing has improved; maybe it is all of Ajijic. Quote Link to comment Share on other sites More sharing options...
Paco Loco Posted August 23, 2020 Report Share Posted August 23, 2020 Tested 100 Mbps this AM. Averaging 50 Mbps. Since installation 30 days ago. I’m very pleased with the service. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted August 25, 2020 Report Share Posted August 25, 2020 My Ilox went out 5:10 PM today. No phone numbers for tech work even the local number. Anyone know what that means? Quote Link to comment Share on other sites More sharing options...
jojana Posted August 25, 2020 Report Share Posted August 25, 2020 10 minutes ago, Youngtimer said: My Ilox went out 5:10 PM today. No phone numbers for tech work even the local number. Anyone know what that means? Mine is out as well. Quote Link to comment Share on other sites More sharing options...
thevalerieleigh Posted August 26, 2020 Report Share Posted August 26, 2020 Ours went out yesterday, August 24th, about 11 am. After multiple (answered) calls up until 9 pm, we were assured it would be back up and running soon. Stopped by Ajijic Office today (August 25th) about 10:30 am and the kind lady at reception told us there was a lakeside outage and some got service last night and we should have service in a few hours. We returned home in upper Ajijic to see 3 large CFE trucks beginning the process to replace a large cement pole. We were told our power would be out about 4 hours. Our electricity returned about 2 pm as well as internet. We were so pleased until the internet quit AGAIN about 5:30 pm. Called ALL possible numbers listed for ILox without any success. ARGH!!! Seems we aren’t alone in this frustration. Drove by Ajijic TelMex Office to see what fiber optic packages they have but they are still closed. VERY frustrated ILox customers right now. Does anyone have a way to reach ILox this evening? Val 😡 Quote Link to comment Share on other sites More sharing options...
Paco Loco Posted August 26, 2020 Report Share Posted August 26, 2020 We have zero connectivity in Upper Chula Vista. First time that we've had a problem since installation 35 days ago. Quote Link to comment Share on other sites More sharing options...
Paco Loco Posted August 26, 2020 Report Share Posted August 26, 2020 Must be a system wide outage... Quote Link to comment Share on other sites More sharing options...
Kiko Posted August 26, 2020 Report Share Posted August 26, 2020 In my experience, an email to ILOX has been more reliable than phone contact: noc@mail.ilox.mx Quote Link to comment Share on other sites More sharing options...
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