MexicoJimbo Posted August 18, 2020 Report Share Posted August 18, 2020 I live in Chapala and have no idea if the Telmex office in Ajijic is open for customers wanting to pay bills. I pay several months in advance, but the latest advance payment is just about used up. So now I have to pay Telmex some money (I pay in cash and have no credit cards) but I have no idea if I can pay at their office or if I have to pay somewhere else. My dilemma is increased by the Covid pandemic, since I am only leaving my home when necessary. Plus, because of the pandemic, I am only receiving Telmex bills on an irregular basis, usually once every two months or so. I also don't have a car, which means that if I want to find out if Telmex offices are open, I would have to take a taxi - a waste of time and money if the offices are closed. I would also like to know where - if the telmex office is closed - I can pay the bill, paying several months in advance. Any information you can provide would be greatly appreciated. Thanks in advance for your assistance. Quote Link to comment Share on other sites More sharing options...
gringohombre Posted August 18, 2020 Report Share Posted August 18, 2020 OXXO Quote Link to comment Share on other sites More sharing options...
tomgates Posted August 18, 2020 Report Share Posted August 18, 2020 Look up Telmex pay in the USA. Register on the site. You can pay via a credit card each month or download a form to autopay and mail it to the address in Calif. 1 Quote Link to comment Share on other sites More sharing options...
cedros Posted August 18, 2020 Report Share Posted August 18, 2020 If Telmex in Ajijic is closed you can pay (cash or CC) at their machine outside. I have paid two accounts there. Hopefuly you can pay in advance there Quote Link to comment Share on other sites More sharing options...
Kyle Posted August 18, 2020 Report Share Posted August 18, 2020 I think you can pay at Walmart also Quote Link to comment Share on other sites More sharing options...
ibarra Posted August 18, 2020 Report Share Posted August 18, 2020 48 minutes ago, Kyle said: I think you can pay at Walmart also I am pretty sure that you can only pay the current bill (with the invoice) at Walmart. That may be true at OXXO also, not sure. There isn't a Telmex office in Chapala. The one in Ajijic is closed. We use the kiosk just outside of Telmex in Ajijic. So far, everyone has been wearing masks while they wait in line. You do not need your invoice, just need your 10 digit phone to enter and then pay. Quote Link to comment Share on other sites More sharing options...
#HarryB Posted August 18, 2020 Report Share Posted August 18, 2020 you can pay at Multiva Bank and they observe all the sanitation protocols. 1 Quote Link to comment Share on other sites More sharing options...
tomgates Posted August 18, 2020 Report Share Posted August 18, 2020 Telmex pay in the USA can be done at home. https://www.telmexusa.com/en click on Retail Services, follow prompts Quote Link to comment Share on other sites More sharing options...
MexicoJimbo Posted August 18, 2020 Author Report Share Posted August 18, 2020 Thanks for the assistance. I didn't know there was a kiosk outside of the telmex office in ajijic. That is what I'll make use of to pay my bill. I have been using the machine outside of the CFE office in Chapala to pay my electricity bill. So this is basically the same process. Quote Link to comment Share on other sites More sharing options...
happyjillin Posted August 18, 2020 Report Share Posted August 18, 2020 We paid ours at the Oxxo with cash across from Guadalajara Farmacia in barrio Lourdes, Chapala last week by using an old bill. The latest bill arrived yesterday which was the due date. Why make things harder than they need to be? 1 Quote Link to comment Share on other sites More sharing options...
MtnMama Posted August 19, 2020 Report Share Posted August 19, 2020 You can pay with cash at OXXO, 7-11, Soriana, Farmacia Quadalajara and many banks. I have my Telcel phone registered with TelMex so when I don't get a bill I can use my phone to access a bar code, give it to the OXXO clerk, and pay that way. Quote Link to comment Share on other sites More sharing options...
geeser Posted August 19, 2020 Report Share Posted August 19, 2020 5 hours ago, oregontochapala said: On 8/18/2020 at 9:41 AM, tomgates said: Telmex pay in the USA can be done at home. https://www.telmexusa.com/en click on Retail Services, follow prompts Tom paying through this US Telmex site https://www.telmexusa.com/en is quite expensive. My bill is $20.04 and the charge for paying it is $2.00. That is 10% the credit card companies charge 2%-3%. Seems excessive. I used to use it but do not now that charge is so high. Quote Link to comment Share on other sites More sharing options...
gogirl Posted August 20, 2020 Report Share Posted August 20, 2020 We pay our bill at the machine outside of Telmex in Ajijic. Our bill is always $389. This time they added a $61. charge. No idea why. Anyone else? Quote Link to comment Share on other sites More sharing options...
Bisbee Gal Posted August 20, 2020 Report Share Posted August 20, 2020 12 minutes ago, gogirl said: We pay our bill at the machine outside of Telmex in Ajijic. Our bill is always $389. This time they added a $61. charge. No idea why. Anyone else? Still $389 since we signed up at this house, early 2017. Our speed has since improved, but no change in monthly charge. Quote Link to comment Share on other sites More sharing options...
johanson Posted August 20, 2020 Report Share Posted August 20, 2020 The $389 package doesn't cover 800 calls to the US and Canada and only has coverage to about 50 countries. If the charge was not from an 800 number, it could be that you made a long distance call to a country not covered by this package. Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted August 20, 2020 Report Share Posted August 20, 2020 5 hours ago, gogirl said: We pay our bill at the machine outside of Telmex in Ajijic. Our bill is always $389. This time they added a $61. charge. No idea why. Anyone else? That is the problem of not being able to see a "hard" copy of your bill...what are the extra charges etc........Maybe for the Carlos Slim Benevolent Fund for poor unemployed employee's?? Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted August 20, 2020 Report Share Posted August 20, 2020 18 minutes ago, lakeside7 said: That is the problem of not being able to see a "hard" copy of your bill...what are the extra charges etc........Maybe for the Carlos Slim Benevolent Fund for poor unemployed employee's?? You can download a PDF of your current bill and some past bills on https://telmex.com/web/hogar/mi-telmex Quote Link to comment Share on other sites More sharing options...
gogirl Posted August 21, 2020 Report Share Posted August 21, 2020 10 hours ago, oregontochapala said: Did you make any 1-800 calls to the US? 7 hours ago, johanson said: The $389 package doesn't cover 800 calls to the US and Canada and only has coverage to about 50 countries. If the charge was not from an 800 number, it could be that you made a long distance call to a country not covered by this package. I have a physical copy of the bill and the extra charge is not on it. It only shows up on the receipt from the machine. The same thing happened to my neighbor. $61pesos added on. I only use Telmex for local calls since I have an American vonage number for all other calls. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted August 21, 2020 Report Share Posted August 21, 2020 Did you insert 450 pesos into the pay slot? Probably you paid a little advance payment and will have a 61 peso credit on the next billing. Quote Link to comment Share on other sites More sharing options...
cedros Posted August 21, 2020 Report Share Posted August 21, 2020 That machine seems to be smart and does give change. Quote Link to comment Share on other sites More sharing options...
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