Jamison Posted May 16, 2020 Report Share Posted May 16, 2020 So we got a new FiberHome router, the AN5506-04-B to replace the AN5506-02-F since we didn't have admin access, but it won't connect to the internet. I haven't been able to find anything wrong with it, and the only thing different on the webUI for it is the ONU Regist State does not show an OK like the old one does. Do I need to contact the provider and have them register that we changed routers, or is it something that I somehow missed? Quote Link to comment Share on other sites More sharing options...
RickS Posted May 16, 2020 Report Share Posted May 16, 2020 What was the reason for the 'change-out' to the new modem? Quote Link to comment Share on other sites More sharing options...
Jamison Posted May 16, 2020 Author Report Share Posted May 16, 2020 The old router was good for general internet use, but due to how it's configured we have a Strict NAT which gets in the way of gaming. The admin login for it was changed, so we couldn't go in and fix it, thus we bought the newer version of that router model to get access and fix the NAT problem. Quote Link to comment Share on other sites More sharing options...
SunFan Posted May 16, 2020 Report Share Posted May 16, 2020 Jamison, Will your modem by any chance support VPN software? SunFan Quote Link to comment Share on other sites More sharing options...
Jamison Posted May 16, 2020 Author Report Share Posted May 16, 2020 It says it supports VPN features, so I would think so. One of the settings in the WebUI was VPN Passthrough. Quote Link to comment Share on other sites More sharing options...
jojana Posted May 16, 2020 Report Share Posted May 16, 2020 Is it an xbox with the strict NAT problem? Try User: admin Password: admin Quote Link to comment Share on other sites More sharing options...
Jamison Posted May 16, 2020 Author Report Share Posted May 16, 2020 It's my PC that's having the issue with the Strict NAT. I already tried admin/admin, doesn't work, and I can't fix the issue with a user login, has to be admin. I'll see about contacting the provider on Monday to get the new router set up. Quote Link to comment Share on other sites More sharing options...
John Shrall Posted May 17, 2020 Report Share Posted May 17, 2020 Try admin/il0x.support* 1 Quote Link to comment Share on other sites More sharing options...
Jamison Posted May 17, 2020 Author Report Share Posted May 17, 2020 Well that worked, got in with that. Looks like now I can return the new router and keep using this one, thank you. Quote Link to comment Share on other sites More sharing options...
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