johanson Posted April 25, 2020 Report Share Posted April 25, 2020 Telmex internet was great this morning until 10:20 AM. Sadly, it just went down. I checked the land line, it's working but no more internet. I am located in upper West Ajijic at the top of Juarez. Luckily my IZZI cable is working providing both internet and TV Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted April 25, 2020 Report Share Posted April 25, 2020 10:20 off on libramiento. Called to report. We all need to report 800 123 2222 option 2 then option 1 Quote Link to comment Share on other sites More sharing options...
donenrique Posted April 25, 2020 Report Share Posted April 25, 2020 Out in Riviera Alta. Just tried calling and immediately got a recording in Spanish that "no one can help you now. Call back later" and then disconnected. I'm guessing they know it's all out again. Will still call back later. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 25, 2020 Report Share Posted April 25, 2020 Telmex Internet down today again. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted April 25, 2020 Report Share Posted April 25, 2020 Our property manager said the Mexican message says there’s a massive outage again in the area and it may take eight hours.AGAIN. Quote Link to comment Share on other sites More sharing options...
artsnob Posted April 25, 2020 Report Share Posted April 25, 2020 I just came back from trying to pay my electric bill, no internet at oxxo or Farmacia GDL Quote Link to comment Share on other sites More sharing options...
johanson Posted April 25, 2020 Author Report Share Posted April 25, 2020 Thanks. sm1mx. I just checked my messages because of your post and noticed that I just got a message as well from Telmex with the time stamp of 13:20, which stated that my telephone # is in a zone where there is a general Telmex outage and that there was no need for me to report the outage. That is already some three hours since I noted the outage and I had already reported same soon after 10:20. Oh well, at least they responded. It wasn't too long ago that they did not send out such messages and we just had to guess whether Telmex was even going to respond. Where did I get my message? On my Apple watch and later, when I checked, it was also my iPhone both via Telcel Thank goodness I have IZZI cable for a backup for my internet. Yes I could use my iPhone as a hotspot or backup but that is a little more costly on my Telcel, Plan Amigo, package. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 25, 2020 Report Share Posted April 25, 2020 Just in... Tu numero TELMEX esta en una zona afectada. Estamos trabajando para restablecer tu servicio, no es necesario que lo reportes. Text from Telmex. Quote Link to comment Share on other sites More sharing options...
johanson Posted April 25, 2020 Author Report Share Posted April 25, 2020 That is the message. Trouble is I got three of them today. Message 1 and message 3 stated what you posted. However the one in-between incorrectly said everything was back to normal and if I was still having a problem that I should call 800 123 2222 Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 25, 2020 Report Share Posted April 25, 2020 Doesn't instill a lot of confidence. Quote Link to comment Share on other sites More sharing options...
donenrique Posted April 25, 2020 Report Share Posted April 25, 2020 I got the same text. Internet back up in Riviera Alta a few minutes ago. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted April 25, 2020 Report Share Posted April 25, 2020 Up for a while then back down at 5:20. How did I get the message? Received on my Andriod watch and on my Android phone via Telcel. Was it quicker than Petes notices? No se Quote Link to comment Share on other sites More sharing options...
donenrique Posted April 25, 2020 Report Share Posted April 25, 2020 34 minutes ago, donenrique said: I got the same text. Internet back up in Riviera Alta a few minutes ago. Aaaaaand...back down again. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 25, 2020 Report Share Posted April 25, 2020 3 minutes ago, donenrique said: Aaaaaand...back down again. Up and down like a toilet seat... 1 Quote Link to comment Share on other sites More sharing options...
johanson Posted April 25, 2020 Author Report Share Posted April 25, 2020 1 hour ago, Mostlylost said: Up for a while then back down at 5:20. How did I get the message? Received on my Andriod watch and on my Android phone via Telcel. Was it quicker than Petes notices? No se Yes I probably got mine at the exact same time as you via Telcel on my Apple Watch and on my iPhone. As I mentioned somewhere, how do I have internet when Telmex Infinitum is down? I have IZZI cable as a backup which I am on now Quote Link to comment Share on other sites More sharing options...
sm1mex Posted April 25, 2020 Report Share Posted April 25, 2020 Yes. Down Rivieria Alta again. 😫 Quote Link to comment Share on other sites More sharing options...
johanson Posted April 26, 2020 Author Report Share Posted April 26, 2020 Because I am using my backup internet, if Telmex internet came back on in upper West Ajijic, I never noticed. How do I check? I look at my Telmex modem and see if the internet light is back on. It's not on and I never noticed if it did come back on for a short time. I just got another message 7 minutes ago saying my internet is back on. Well if it is, my internet light on my modem is still off. I will try rebooting it, You know, disconnect the power for more than 30 seconds (I always give it a minute) I just disconnected and reconnected the power, and sadly, no change still no internet via my Telmex modem Quote Link to comment Share on other sites More sharing options...
johanson Posted April 26, 2020 Author Report Share Posted April 26, 2020 Well when I checked 5 minutes ago I was still not getting Telmex internet. I just checked again and the internet light on Telmex modem came back on, so I just changed to the Telmex modem and I'm getting my normal 19.7 5Mb/sec down by 5 up which is much faster than my backup internet. I hope all of you have your internet again as well. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 26, 2020 Report Share Posted April 26, 2020 Up again... But for how long? 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted April 26, 2020 Report Share Posted April 26, 2020 Up on libramiento Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted April 26, 2020 Report Share Posted April 26, 2020 Down all day in SE Ajijic, back a couple of hours ago. Second long outage in 3 days. Quote Link to comment Share on other sites More sharing options...
donenrique Posted April 26, 2020 Report Share Posted April 26, 2020 2 hours ago, Alpha1 said: Up again... But for how long? Shhhhh. Been up for a few hours. I don't want to say it too loudly... 1 Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted April 26, 2020 Report Share Posted April 26, 2020 Telmex Internet down today again. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted April 26, 2020 Report Share Posted April 26, 2020 Yes working until about midnight or later but off this am on Libramiento Quote Link to comment Share on other sites More sharing options...
donenrique Posted April 26, 2020 Report Share Posted April 26, 2020 10 hours ago, donenrique said: Shhhhh. Been up for a few hours. I don't want to say it too loudly... Yup. Down again this morning. Quote Link to comment Share on other sites More sharing options...
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