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Telcel balance


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I've searched this but the closest year that comes up is 2011

When I go to check my Telcel Amigo ppd plan and put in the *133# it always text back that I have a 0$ balance as well as mins and data.  Example, I purchased the 500$ peso amount with 6000 mb plus a 6000 mb bonus. When I go to check my balance the next day it says 0$ on mb, phone and text

Can someone help me get my head wrapped around this ?


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Thanks chapalence

 The problem I am having is Google Play says the apps  are not available in my country. My phone is a Canadian phone but I have the Telcel PPD sim so I don't understand why I can't get them.   I have checked and reloaded on Chrome though. 

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