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Today they installed an LNB on a Sky dish and connected up my 630 receiver. This receiver hasn't been used for 10 months and it says I need a refresh.

It has been quite awhile since I have done this and I can't remember the details of how to do it. I have my own Shaw account in Canada. I seem to recall I used Tunnelbear VPN and it was difficult.  I don't have Skype or Vonage. Could someone please tell me how to go about it? Ajijic Electronics told me that if Shaw asks I should tell them they put in a XKU LNB. Does that make sense  

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Just go online ans register your account with Shaw  you can have them do a refresh once you sign in. easy peasy

 

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37 minutes ago, sue said:

Just go online ans register your account with Shaw  you can have them do a refresh once you sign in. easy peasy

 

My account has been registered with Shaw for 11 years. To ask them online to do a refresh you need to use a VPN no?

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Go to shawdirect.ca; go to my shaw direct and login (you may need to register a username and account info etc); under manage devices click on refresh receiver.

A VPN is not required to do this.

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7 minutes ago, Out1 said:

Go to shawdirect.ca; go to my shaw direct and login (you may need to register a username and account info etc); under manage devices click on refresh receiver.

A VPN is not required to do this.

Thanks. Are you certain? The installers today said I would have to use a VPN but they try to stay away from that part of Shaw and may  not know. I don't want to botch things up.

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I refreshed a receiver today; yes I have a VPN set to Texas.

If you can refresh from Texas then refreshing from Mexico should be no problem.

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On 1/16/2020 at 9:02 PM, Out1 said:

I refreshed a receiver today; yes I have a VPN set to Texas.

If you can refresh from Texas then refreshing from Mexico should be no problem.

I tried what you said and it didn't work. I tried to refreshed 4 times and it said no more today.

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I do this regularly and never had a problem.

If you were able to refresh 4 times then it is not a problem being in Mexico.

Check your signal strength at the receiver; I think it needs to be 85% or higher; or the receiver is not registered on your account.

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Thanks again. Yesterday when the installation guy was here with the meter the signal strength of one was 85 the other was a bit less. It is a receiver that I have had for several years that was registered to my account. This morning I have a narrow horizontal blue strip om the screen that says "Unsupported video signal". Now that it is the next day should I try and do a refresh again?  I  wonder if I should get the installation guy out again.

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I would turn the power off to the receiver and then back on; wait 5 minutes and try refreshing again. 

I have never seen the message "Unsupported video signal"; sorry I can't help you with that. You probably need the installer to address that problem.

 

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The installer came again today and said be patient as Shaw seems to be having some problems. He said not to turn off the receiver so.... The installer thought maybe I owed Shaw money but I checked my bank account and Shaw took money out of my account January 6th.

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On 1/16/2020 at 9:02 PM, Out1 said:

I refreshed a receiver today; yes I have a VPN set to Texas.

If you can refresh from Texas then refreshing from Mexico should be no problem.

Not for me I needed a VPN for Canada to refresh from Mexico. Shaw seems to be in chaos according to the facilitators. Many complaints and contradicting answers.

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One does not need to invoke a VPN to do a manual "refresh" on the Shaw Website. VPN is only needed if "chatting". I belong to a Webboard that discusses Shaw. There is no "chaos".
 

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On 1/16/2020 at 7:24 PM, sue said:

Just go online ans register your account with Shaw  you can have them do a refresh once you sign in. easy peasy

 

Is this service legal in Mexico?

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22 minutes ago, Gerry said:

Is this service legal in Mexico?

Not really but widely used.

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On 1/16/2020 at 4:54 PM, sue said:

Just go online ans register your account with Shaw  you can have them do a refresh once you sign in. easy peasy

 

If you are not Canadian and have a direct account with Canada and a Canadian network ID  -  DO NOT CALL SHAW DIRECTLY. If you are Canadian and are using your own account then go fot it. 

Contact the person who hooked up your Shaw/Direct account in the first place and ask then what to do. 

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I got mine working fine in January. The lady that did it for me said she had to use a VPN.

I still get the message "Unsupported video signal" once in a while and no picture. I never used to get that message. I just unplug the receiver far a bit and then things are fine.

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"Unsupported video signal"  sounds like a problem with the TV not with the receiver. Check the cable between the two. Trying turning on the TV before the receiver or vice-versa.

 

Pete

 

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11 hours ago, Gerry said:

Is this service legal in Mexico?

When I moved to Mexico it was Star Choice and we were allowed to have a receiver at our Cottage they did not care if your cottage was in Mexico I used to call Star Choice for help with a problem I always told them I was calling about my Mexican receivers. When Shaw bought out Star Choice they pretended to be unaware of the face that a bunch of us had cottages in Mexico I am sure it was on our records when Shaw bought Star Choice but now I only use my Canadian address when I call for service problems.

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I remember very well, that on Feb 21, 2001, Star Choice activated the satellite, Anik F-1 and the signal from that bird reached us here in Mexico. I already had a Star Choice account on Vancouver Island and Star Choice was happy to  help me point my large Star Choice dish at the satellite from here in Mexico. And all of a sudden I had my home town stations from Seattle, Victoria and Vancouver in Mexico. Those were the good old days :)

Then the CRTC got involved and it was no longer OK for us to have a Star Choice Systems down here in Mexico, per Canadian, not Mexican regulations and/or laws.  And of course, none of us have Star Choice systems down here anymore :) 

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Yes, the good old days.

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