ComputerGuy Posted December 17, 2019 Report Share Posted December 17, 2019 No one knows when/if iLox will ever get moving again, and their communications to existing and potential customers is non-existent. However, for those who have iLox, and already know how lousy the WiFi component is, I have a simple solution in the form of an inexpensive and reliable add-on router. Please PM or phone me for details. 1 Quote Link to comment Share on other sites More sharing options...
tugwestend Posted December 17, 2019 Report Share Posted December 17, 2019 RE: Ilox service on West end of lake. Stopped by the Ilox office two weeks ago, was told 6 months. Finally subscribed to Telcel Wireless, works great, has a data cap, but 10 down, 5-10 up consistently is far better than .8 down/.3 up and unfilled contractual obligations from Ilox. While at the office I asked if I lived in Ajijic, core area, if I signed up today, would I get service within a week? YES, without any hesitation. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 17, 2019 Author Report Share Posted December 17, 2019 iLox has said that they have received 400 modem units that should be in Ajijic by week's end. I am told that the certification process for electronic goods and labels is causing major grief for all kinds of importers, like CostCo. Quote Link to comment Share on other sites More sharing options...
SoxFan Posted December 17, 2019 Report Share Posted December 17, 2019 5 hours ago, ComputerGuy said: iLox has said that they have received 400 modem units that should be in Ajijic by week's end. I am told that the certification process for electronic goods and labels is causing major grief for all kinds of importers, like CostCo. Hoping the units they ordered have working wifi. Two guys working for them did install fiber on my street last week so there's that. Quote Link to comment Share on other sites More sharing options...
tugwestend Posted December 18, 2019 Report Share Posted December 18, 2019 Thx Computer Guy for the info. Hoping some of those 400 units will make their West, however given past Ilox install focus, most will be used in the core area. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 18, 2019 Author Report Share Posted December 18, 2019 6 hours ago, SoxFan said: Hoping the units they ordered have working wifi. Two guys working for them did install fiber on my street last week so there's that. Oh, it'll work, all right. But if it's the same brand modems, 3 feet is not a long distance for WiFi. 1 1 3 Quote Link to comment Share on other sites More sharing options...
johanson Posted December 18, 2019 Report Share Posted December 18, 2019 Yes, when I went to the office, this morning, I was told that the rumor about more modems was false and that new equipment would be available next year, maybe as early as March, but no guarantee. Quote Link to comment Share on other sites More sharing options...
RickS Posted December 18, 2019 Report Share Posted December 18, 2019 Pete, how many times have you been to that office? 1 Quote Link to comment Share on other sites More sharing options...
Fred Habacht Posted December 18, 2019 Report Share Posted December 18, 2019 If I cancel....does anyone know how long I have to wait to get my deposit back? I paid in cash. 2 Quote Link to comment Share on other sites More sharing options...
barcelonaman Posted December 18, 2019 Report Share Posted December 18, 2019 Some error!! From a few months to a year?? No business can survive that . Ridiculous, they should go into the open market and just buy some. Probably lose money but will keeo customers happy and more importantly any good faith 1 Quote Link to comment Share on other sites More sharing options...
johanson Posted December 18, 2019 Report Share Posted December 18, 2019 39 minutes ago, RickS said: Pete, how many times have you been to that office? Too many times, but the Ilox office is next door to where I pick up my mail, and I keep on hoping that Ilox will find a solution for faster service. 1 Quote Link to comment Share on other sites More sharing options...
kiminmexico Posted December 18, 2019 Report Share Posted December 18, 2019 I was in Ilox last week & told it would be 3-5 months. And, I have their fiber on my street & their distribution box on a pole outside my house. Glad I only prepaid 1 month. Ilox is like every other utility in Mexico. Customer service is a very low priority. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 18, 2019 Author Report Share Posted December 18, 2019 Well, unless I was LIED to, this came directly from the owner of iLox. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 19, 2019 Report Share Posted December 19, 2019 3 hours ago, Fred Habacht said: If I cancel....does anyone know how long I have to wait to get my deposit back? I paid in cash. A friend in Rancho Alegre went in to cancel and was told 3 to 4 weeks for the cheque. She is a prepaid from March of 2018. Quote Link to comment Share on other sites More sharing options...
RickS Posted December 19, 2019 Report Share Posted December 19, 2019 2 hours ago, ComputerGuy said: Well, unless I was LIED to.... Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted December 19, 2019 Report Share Posted December 19, 2019 2 hours ago, ComputerGuy said: Well, unless I was LIED to, this came directly from the owner of iLox. Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 19, 2019 Report Share Posted December 19, 2019 Aw come on Rick... Linda Ronstadt did a much better job of the song. 1 Quote Link to comment Share on other sites More sharing options...
RickS Posted December 19, 2019 Report Share Posted December 19, 2019 ... to each his/her own 1 Quote Link to comment Share on other sites More sharing options...
Ferret Posted December 19, 2019 Report Share Posted December 19, 2019 https://www.youtube.com/watch?v=GY-mTbv38Io The words are a perfect theme song for customers of iLox... doesn't matter who sings it. 1 1 Quote Link to comment Share on other sites More sharing options...
Sea Posted December 19, 2019 Report Share Posted December 19, 2019 7 hours ago, Fred Habacht said: If I cancel....does anyone know how long I have to wait to get my deposit back? I paid in cash. I paid in cash also. I was told I'd receive a check in 2-3 weeks. They said they'd call when it was ready. Then they took my telephone number when I asked if they had it. 😂 Ah, yes. 1 Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted December 19, 2019 Report Share Posted December 19, 2019 I'm sure glad we decided to wait and see how Ilox was going to pan out. I am amazed they don't understand the payoff for their investment here is to hook up as many as possible as fast as possible and do a much better job of service than TelMex. Our sympathies. 1 Quote Link to comment Share on other sites More sharing options...
Sea Posted December 19, 2019 Report Share Posted December 19, 2019 2 hours ago, Mainecoons said: I'm sure glad we decided to wait and see how Ilox was going to pan out. I am amazed they don't understand the payoff for their investment here is to hook up as many as possible as fast as possible and do a much better job of service than TelMex. Our sympathies. Yeah. It's a crap shoot. When Ilox first made their offer, I had 3 mbps from Telmex. That's not enough for streaming internet content. Barely enough for online games. I got constant disconnects on weekends. Out of desperation tried Telecable also. That was a bust, because... Telecable. So that summer after Ilox took contracts, Telmex suddenly offered some parts of SAT faster service. Some parts. People a few blocks apart are getting different speeds, that old 3 mbps. But I finally got lucky and got 10 and then 20 mbps. I'm sure these better speeds were forced by Ilox's entry into the market. Now, if I still had 3 mbps, I'd be keeping that Ilox contract and put a lot of energy into working with them. So I'm dragging on Ilox a bit now, because I can afford to speedwise, but I am eternally grateful to Tom for working with them and bringing them into the area. It made a huge impact on the quality of my internet service. 5 Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted December 19, 2019 Report Share Posted December 19, 2019 1 hour ago, Sea said: Yeah. It's a crap shoot. When Ilox first made their offer, I had 3 mbps from Telmex. That's not enough for streaming internet content. Barely enough for online games. I got constant disconnects on weekends. Out of desperation tried Telecable also. That was a bust, because... Telecable. So that summer after Ilox took contracts, Telmex suddenly offered some parts of SAT faster service. Some parts. People a few blocks apart are getting different speeds, that old 3 mbps. But I finally got lucky and got 10 and then 20 mbps. I'm sure these better speeds were forced by Ilox's entry into the market. Now, if I still had 3 mbps, I'd be keeping that Ilox contract and put a lot of energy into working with them. So I'm dragging on Ilox a bit now, because I can afford to speedwise, but I am eternally grateful to Tom for working with them and bringing them into the area. It made a huge impact on the quality of my internet service. Absolutely agree. We've seen significant improvement in TelMex since Ilox showed up. Also many thanks to Tom and the others who brought Ilox in. We may yet switch but I want to see fewer bugs and issues first. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 19, 2019 Author Report Share Posted December 19, 2019 For those who have iLox, and already know how lousy the WiFi component is, I have a simple solution in the form of an inexpensive and reliable add-on router. Please PM or phone me for details. Quote Link to comment Share on other sites More sharing options...
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