Natasha Posted December 6, 2019 Report Share Posted December 6, 2019 Mystery charge showed up last month when I checked on line..... $315 pesos plus IVA. Kind of shrugged. Then showed up again THIS month when checking today. Called bank. "It's a monthly charge if you do not maintain minimum balance of $200,000 pesos, Señora..." "Since WHEN???" "Since 2 years ago Señora." "Then how come it has never shown up in the last 9 years?" " You must come into the branch Señora". Click. Off to the bank, columnar accounting book in hand with every detail of this account since 2009. Wait 40 minutes. Really getting steamed. Get in front of Manager. Show him all the deposits, withdrawals, and NO fees applied. After LONG time waiting while he talks with someone in some center somewhere, we arrive at the conclusion it's a "system error". And of course, while they put it on there pretty quickly, I have a folio number to refer to at the branch again if it does not show up as a reverse entry by Dec 18 !!! Giving him benefit of the doubt that it's only me, but in case the "system" decides to make more errors against other people, if you have an HSBC account better be checking it out! Quote Link to comment Share on other sites More sharing options...
cedros Posted December 7, 2019 Report Share Posted December 7, 2019 That is terrible. Minimum balance of 200,000? I never have that much and don't get charged Quote Link to comment Share on other sites More sharing options...
ibarra Posted December 7, 2019 Report Share Posted December 7, 2019 We have a very small amount in hsbc and have never been charged a fee for low balance. Quote Link to comment Share on other sites More sharing options...
mexilady Posted December 7, 2019 Report Share Posted December 7, 2019 A few years ago I was having trouble with my HSBC debit card. The manager came over to "help" me. In the process my card got eaten by the ATM. The manager shrugged his shoulders and said "well, you don't need one as your husband has a card:! I promptly walked over to the tellers and closed the account. Quote Link to comment Share on other sites More sharing options...
Natasha Posted December 7, 2019 Author Report Share Posted December 7, 2019 Maybe I didn't make it clear. We don't keep that kind of balance either, and haven't been charged a fee in years and years. I gathered the fee charged was for a different kind of account offered by HSBC. My point is, because I know of a massive error at a different Mexican bank that happened to a friend a couple of years ago, it's really important to question anything odd ASAP. If the "system" tried to pull a fast one on this account, how many more that should not attract fees did it also hit? Quote Link to comment Share on other sites More sharing options...
happyjillin Posted December 7, 2019 Report Share Posted December 7, 2019 I dumped HSBC a long time ago. 2 Quote Link to comment Share on other sites More sharing options...
Natasha Posted December 7, 2019 Author Report Share Posted December 7, 2019 I would too... but we live in SAT and I don't want to fight the traffic to Chapala OR Ajijic, plus the parking is so accessible. 1 Quote Link to comment Share on other sites More sharing options...
cedros Posted December 7, 2019 Report Share Posted December 7, 2019 I just noticed some odd charges to my account. I will visit them next week. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted December 8, 2019 Report Share Posted December 8, 2019 12 hours ago, Natasha said: I would too... but we live in SAT and I don't want to fight the traffic to Chapala OR Ajijic, plus the parking is so accessible. CI Banco is also in SAT, and I think is a very good bank. 1 Quote Link to comment Share on other sites More sharing options...
Lexy Posted December 8, 2019 Report Share Posted December 8, 2019 Nathasha--I tried CIBanco a while ago.Everyone very pleasant. But only one person spoke English, not very well, so not good for me. But since you speak fluent Spanish it might work for you. Lexy Quote Link to comment Share on other sites More sharing options...
Natasha Posted December 9, 2019 Author Report Share Posted December 9, 2019 CiBanco is not an option for us. I don't like their bank standards credit rating. But thanks for the thought. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted December 9, 2019 Report Share Posted December 9, 2019 I had an account with HSBC, requiring 1000 pesos so a monthly fee would not be charged. I kept a little over 1000 pesos for avoid a monthly charge. As time went by and I didn't use the account for a while, I checked on line and they had raised the minimum amount to be in the account without charging a monthly fee to 4000 pesos. No notice. No email. No phone call. No nothing. When I went down to the bank to see why they had been tapping my account for several months 170 pesos a month, that is when they told me they had raised the minimum amount to 4000 pesos to avoid a monthly fee. I immediately closed the pittance amount that was remaining in the account and opened an account with Multiva. They have several officers, all speak English, you can make and appointment, bring your necessary documents and I opened an account, eazy peezy. So much easier to deal with and they have 2 tellers on duty and there are no lines and you can talk to someone who comprehends. If your interested make an appointment with Monica. She knows what she is doing and fluent in English. 1 Quote Link to comment Share on other sites More sharing options...
virgogirl Posted December 10, 2019 Report Share Posted December 10, 2019 DUMP HSBC.. they are crazy-making on many levels. Here and in Guadalajara. 1 Quote Link to comment Share on other sites More sharing options...
slainte39 Posted December 10, 2019 Report Share Posted December 10, 2019 13 hours ago, Natasha said: CiBanco is not an option for us. I don't like their bank standards credit rating. But thanks for the thought. What is it and what does this mean? I have never had a problem with them so I am very interested in an expansion of this comment, 1 Quote Link to comment Share on other sites More sharing options...
happyjillin Posted December 10, 2019 Report Share Posted December 10, 2019 11 hours ago, virgogirl said: DUMP HSBC.. they are crazy-making on many levels. Here and in Guadalajara. And in Canada. Quote Link to comment Share on other sites More sharing options...
Natasha Posted December 10, 2019 Author Report Share Posted December 10, 2019 10 hours ago, slainte39 said: What is it and what does this mean? I have never had a problem with them so I am very interested in an expansion of this comment, Various international companies (Fitch, Standard & Poor's, Moody's, HR, etc) rate banks on a variety of aspects. Google them yourself and form your own opinion. It's not "terrible". It just wasn't satisfactory to me...... but you may be perfectly at ease. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted December 10, 2019 Report Share Posted December 10, 2019 Wait times and comprehension a problem at HSBC. I had a Mexican man with me to close my account and after an hour the officer said he was not authorized to close the account. The super was not there to close the account so I had to go back another 3/4 hour to get it closed. If the unauthorized officer could not close the account why didn’t he say that right up front to save an hour to get nothing accomplished. Quote Link to comment Share on other sites More sharing options...
dano1948 Posted December 10, 2019 Report Share Posted December 10, 2019 All to funny, from the largest money laundering bank on the planet....LOL... 1 Quote Link to comment Share on other sites More sharing options...
dano1948 Posted December 10, 2019 Report Share Posted December 10, 2019 Tried CI bank, but nobody spoke english...This is hilarious, why don't these dumb as a post people, bother to learn Spanish, I did, but lived in a country where poco english....English speaking gardener and cooks, needs guides everywhere, me thinks these people are in the wrong country....LOL... 2 Quote Link to comment Share on other sites More sharing options...
Referdude Posted December 10, 2019 Report Share Posted December 10, 2019 Opened an account at CI Bankco last week in San Antonio. I had to deposit a minimum of $20,000.00 pesos to open. And was told a minimum of $20,000.00 was needed to not have bank charges. Service so far, awful. Quote Link to comment Share on other sites More sharing options...
cedros Posted December 11, 2019 Report Share Posted December 11, 2019 Went to HSBC in Laguna Mall today. They said someone in Mexico city made a mistake as I should not have such charges (like below minimum balance) as I am a Premier customer. We will see if I get credited. Service can be quite slow there if it something other than basic stuff. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted December 11, 2019 Report Share Posted December 11, 2019 13 hours ago, Natasha said: Various international companies (Fitch, Standard & Poor's, Moody's, HR, etc) rate banks on a variety of aspects. Google them yourself and form your own opinion. It's not "terrible". It just wasn't satisfactory to me...... but you may be perfectly at ease. Intercam will be opening a sucursal in SAT soon at the new strip mall being constructed adjacent to, and just west of the Coca Cola distribuior. 1 Quote Link to comment Share on other sites More sharing options...
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