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"Hey Google" phone calls

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My Samsung Note 8 uses "Hey Google " perfectly.  I say "Hey Google call Joes Pizza" & she replies "calling Joes Pizza"

We purchased a Samsung galaxy S3, International & use same Telcel plan.  It manually dials numbers fine &  "Hey Google" works great with the exception of making calls.  She replies "cannot make calls yet".  Researching I find that "Hey Google" for phone calls is only to work in USA, Can. & UK.   I have Hotspot Shield on both units using USA as location.   I tried Surfshark & "Hey Google"made one call but no more after that.  Why does she make calls on the Note 8 but not the S3?

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Works fine in my LG using Telcel.   Calling both names in my contact list or simply saying the numbers.  You will need to check all your  phone settings   

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Can't help you with that one... my Pixel calls correctly (as long as the long distance info is in the number) to Canada, etc. I have no VPN running. It also called my home number here.

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