Alfa Posted November 12, 2019 Report Share Posted November 12, 2019 this is a first for me but my Ilox telphne is dead although the internet is still strong.can someone tell me what is the problem? Quote Link to comment Share on other sites More sharing options...
John Shrall Posted November 12, 2019 Report Share Posted November 12, 2019 Describe dead. No dial tone? Outgoing calls not connecting? People can't call you? Email your symptoms to noc@mail.ilox.mx I have had ongoing sporadic phone issues but within a few minutes of sending emails I'm getting emails and calls from ILOX trying to solve it. It's annoying to experience technical problems but it's encouraging to get this sort of response. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted November 12, 2019 Report Share Posted November 12, 2019 Ensure the phone you are using is plugged into the iLox modem. Ensure also that iLox did in fact port your phone number over, or give you a new one. Interesting note: today I was witness to a TelMex landline refusing to provide a tone when plugged into the TelMex wall outlet. The Internet modem is plugged into the same outlet, using the proper splitter. The phone only worked when plugged into one of the two VOIP ports on the back of the modem. When I arrived, the customer told me not to change it, as the TelMex installer had told her this was the new system. I am baffled. Quote Link to comment Share on other sites More sharing options...
tomgates Posted November 13, 2019 Report Share Posted November 13, 2019 Try calling your ILOX phone from your cell phone. Quote Link to comment Share on other sites More sharing options...
Alfa Posted November 13, 2019 Author Report Share Posted November 13, 2019 There is no dial tone, Phone does not respond to incoming call. It is plugged into the modem and only the one telephone cord. Sent an email to Ilox but still awaiting reply. Quote Link to comment Share on other sites More sharing options...
Alfa Posted November 14, 2019 Author Report Share Posted November 14, 2019 Thanks for the concern but I have discovered the fault was in the telephone cord. Cannot understand how anything could affect the cord as it had been working fine but just quit, Had not been moved or touched or disturbed in any way that I know of but when I substituted another cord the phone worked fine. Thanks Quote Link to comment Share on other sites More sharing options...
EldonNova Posted November 15, 2019 Report Share Posted November 15, 2019 We had the same problem this past week for about 3 days. Now it is fine. We just used our cell phones instead. Who knows!!! Quote Link to comment Share on other sites More sharing options...
thevalerieleigh Posted November 18, 2019 Report Share Posted November 18, 2019 Yes, our iLox internet is working just fine but our phone has been out all weekend. Hoping to have time today to report it. Fortunately, my cell phone works just fine. Val Jones Quote Link to comment Share on other sites More sharing options...
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