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contacting Banjercito


stuphel
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As we do every fall, we got our TIP online in Canada.  They took our application and our substantial deposit was charged to our Mastercard.  This year we did not receive an email with our tracking number on it.  It has been one month and no TIP has arrived by mail.  We usually get it in 3-4 business days.  We're trying to contact a human being at Banjercito, as we have no tracking number to see what's up online.  We have 4 telephone numbers, but they are all information-recording numbers.  Does anyone have any suggestions as to how we can contact Banjercito and speak to a person?   Thanks.

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BANJECITO's website has a system in place to report any problems. I know when you click English most pages are still in Spanish. You probably printed out the page with your data and  confirmation number [and "folio numero" - file number] That is all you need to report you didn't recieve your paid for TIP yet on the website.

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Thanks, Alan, but unfortunately that is not the case.  In fact, we now realize that we didn´t print out that page (if it actually came up) and we did not receive any email from banjercito either with confirmation info.  But, they did process the payment through our credit card.  Since we don´t have the folio # we can´t use the website to check the status of the TIP application, hence the need to find out if anyone knows a contact # that does not only go to automated answers, but to a live rep.

 

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Update:  We found a couple of American Banjercito offices online, with telephone numbers, and a very nice woman in Sacramento was able to contact somebody in Mexico who, through our Passport Number, was able to access our file.  The TIP was cancelled for some reason (probably a typo), our deposit is being returned, and we will just get the TIP at the border.  Thanks for the responses.  

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