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contacting Banjercito


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As we do every fall, we got our TIP online in Canada.  They took our application and our substantial deposit was charged to our Mastercard.  This year we did not receive an email with our tracking number on it.  It has been one month and no TIP has arrived by mail.  We usually get it in 3-4 business days.  We're trying to contact a human being at Banjercito, as we have no tracking number to see what's up online.  We have 4 telephone numbers, but they are all information-recording numbers.  Does anyone have any suggestions as to how we can contact Banjercito and speak to a person?   Thanks.

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