ComputerGuy Posted October 23, 2019 Report Share Posted October 23, 2019 Kudos to iLox tech support at their noc@mail.ilox.mx address. Yesterday a customer in Chula Vista (yes!) had a new iLox install and could no longer get NetFlix, using their SmartDNS service. An email to iLox got a response within 5 minutes... we watched the modem reboot, seemingly of its own accord, and 5 minutes later our request to have the service switched from the standard iLox private IP addressing to a public IP came through. Reset the SmartDNS and everything back to normal. 1 Quote Link to comment Share on other sites More sharing options...
barcelonaman Posted October 23, 2019 Report Share Posted October 23, 2019 Yes been doing this for some months now for customers. Started great with 24 hours changes made, then after a couple of months had to wait and wait. Suddenly a month ago all changed again and immediate responses. Excellent service now. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 23, 2019 Author Report Share Posted October 23, 2019 Makes me wonder why they continue to insist on private IPs (there are still plenty of IPv4 addresses out there, and plenty if IP6s). Think of the time and money tech support could save and put to better use than resetting IPs every day. Not to mention the aggravation on both sides. 1 Quote Link to comment Share on other sites More sharing options...
barcelonaman Posted October 23, 2019 Report Share Posted October 23, 2019 Tom k. Did explain to me that there's is a shortage of public ip worldwide and the big boys get biggest percentage and smaller ones not so many. So they try to hang on to them until a new system is out there. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 23, 2019 Author Report Share Posted October 23, 2019 Yes, but it is not nearly as critical as suggested. And that is IP4. IP6 has been widely available since about 2000, and it is only inertia that is keeping it from being advanced. Quote Link to comment Share on other sites More sharing options...
tkessler Posted October 23, 2019 Report Share Posted October 23, 2019 Their policy assigns a private IP and if customer requests they switch to a public one...Just a conservative business practice to conserve the public IP pool. My understanding is IPV4 space is all assigned and exhausted but I could be wrong. IPV6 would be nice and at some point they have to do it. Their private IPV4 addresses go through what they call https://en.wikipedia.org/wiki/Carrier-grade_NAT (CGN) which wreaks havoc upon streaming but is unnoticeable for most simple outgoing connections like web browsing. An outgoing VPN connection also usually works well with CGN because the streaming is encapsulated in the VPN connection. Quote Link to comment Share on other sites More sharing options...
MarkWebles Posted October 23, 2019 Report Share Posted October 23, 2019 Yep, with respect to IPv6, it's best to wait until the last moment, because it's easy to learn and easy to deploy. Especially when under pressure. Way to ride the cutting edge. Quote Link to comment Share on other sites More sharing options...
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