jojana Posted October 16, 2019 Report Share Posted October 16, 2019 Ilox was installed on Monday and I haven't been able to use it. I called them and they said that their service was down and that they would have it running again either Tuesday afternoon or in the evening, its Wednesday and its still down. Is anyone else experiencing this outage? I have the Power light, PON and wifi light but no internet. Quote Link to comment Share on other sites More sharing options...
Out1 Posted October 16, 2019 Report Share Posted October 16, 2019 Ilox is on here in central Ajijic; no problems. Quote Link to comment Share on other sites More sharing options...
gringohombre Posted October 16, 2019 Report Share Posted October 16, 2019 I only recently got the service here in SAT and all is good here. One time I was also not getting internet and shut down and restarted the computer and POOF! it was back up and running. Try it. Quote Link to comment Share on other sites More sharing options...
jojana Posted October 16, 2019 Author Report Share Posted October 16, 2019 17 minutes ago, gringohombre said: I only recently got the service here in SAT and all is good here. One time I was also not getting internet and shut down and restarted the computer and POOF! it was back up and running. Try it. Tried restarting computers and modem still nothing we are also in SAT. Quote Link to comment Share on other sites More sharing options...
barcelonaman Posted October 16, 2019 Report Share Posted October 16, 2019 Try emailing noc. Im getting exceptional service from them. Quote Link to comment Share on other sites More sharing options...
luvsdawgs Posted October 16, 2019 Report Share Posted October 16, 2019 My service sucks, I thought it would be better than Telmex, it is worse. Very slow when it is up and knocked off constantly. Images often do no load, only text. Quote Link to comment Share on other sites More sharing options...
NLU Posted October 16, 2019 Report Share Posted October 16, 2019 luvsdawgs my experience, short as it was, identical to yours plus I was a top tier 250/300 plus Tv $15000 one of the first presubscribers as upsetting as it was at the time, i am happy they disconnected me & refunded back to Telmex of course but actually a bit better since then than it was before disconnect probably just a coincidence Quote Link to comment Share on other sites More sharing options...
jojana Posted October 16, 2019 Author Report Share Posted October 16, 2019 Called the guy who installed our connection as no one was answering the phone at the office. The service guy said he would be here at my house in 1.5 hours and he never showed, when we called back he said that he doesn't work for ilox and that we must have the wrong number. Quote Link to comment Share on other sites More sharing options...
Arroyos Posted October 16, 2019 Report Share Posted October 16, 2019 1 hour ago, luvsdawgs said: My service sucks, I thought it would be better than Telmex, it is worse. Very slow when it is up and knocked off constantly. Images often do no load, only text. We have had for several months now and love it. Absolutely no comparison with Telmex. Quote Link to comment Share on other sites More sharing options...
luvsdawgs Posted October 16, 2019 Report Share Posted October 16, 2019 15 minutes ago, Arroyos said: We have had for several months now and love it. Absolutely no comparison with Telmex. Nothing like putting salt in the wound. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted October 16, 2019 Report Share Posted October 16, 2019 I get the impression they are like some of the restaurants around here, very inconsistent. 1 1 Quote Link to comment Share on other sites More sharing options...
NLU Posted October 16, 2019 Report Share Posted October 16, 2019 Arroyosd sez 'We have had for several months now and love it. Absolutely no comparison with Telmex.' Happy for you! Lovedogs: 'Nothing like putting salt in the wound.' Sorry for you! 1 Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted October 16, 2019 Report Share Posted October 16, 2019 Quote Link to comment Share on other sites More sharing options...
NLU Posted October 16, 2019 Report Share Posted October 16, 2019 Some of them even do a lot of pointless posting! I guess that that is the secret to becoming a Super Advanced Memeber! Quote Link to comment Share on other sites More sharing options...
MarkWebles Posted October 17, 2019 Report Share Posted October 17, 2019 Quote Link to comment Share on other sites More sharing options...
ajijicbound Posted October 17, 2019 Report Share Posted October 17, 2019 This is the email I contact for ilox problems. Someone in english answers. Remember be polite. noc@mail.ilox.mx Quote Link to comment Share on other sites More sharing options...
tkessler Posted October 17, 2019 Report Share Posted October 17, 2019 A contract with your ISP has rights and obligations for both sides. But you wouldn´t think that from many of the posts in this thread. If your service isn´t working to your satisfaction, there's an even or better chance the issue is on your side.. I´ve seen mis-adressed emails, nonpayment, language problems, slow computers and ports, old drivers..It goes on and on. Minimal behavior would be to show some patience and courtesy until the cause of the problem can be determined. The modem is the demarcation point. All ISP´s have a verification process to remotely enter the modem and `perform a check. If the modem passes verification, the ISP is much more limited on what they can do to help. Yet ISP´s receive dozens of calls every day from customers who simply say my service isn´t working and throw the problem to them. The ISP have to deal with it best they can. The reality is, if your service passes verification, the problem is likely on your side. In rare cases, the modem can pass verification and still have an issue, resolved by swapping out. Some customers take this to the extreme. If the ISP concludes the customer won´t be satisfied under any reasonable circumstance, as a last resort they´ll terminate the contract and refund the money. Stores do that too, at least reputable ones. There is no breach of contract. They´re honoring the contract. 1 Quote Link to comment Share on other sites More sharing options...
jojana Posted October 17, 2019 Author Report Share Posted October 17, 2019 5 minutes ago, tkessler said: A contract with your ISP has rights and obligations for both sides. But you wouldn´t think that from many of the posts in this thread. If your service isn´t working to your satisfaction, there's an even or better chance the issue is on your side.. I´ve seen mis-adressed emails, nonpayment, language problems, slow computers and ports, old drivers..It goes on and on. Minimal behavior would be to show some patience and courtesy until the cause of the problem can be determined. The modem is the demarcation point. All ISP´s have a verification process to remotely enter the modem and `perform a check. If the modem passes verification, the ISP is much more limited on what they can do to help. Yet ISP´s receive dozens of calls every day from customers who simply say my service isn´t working and throw the problem to them. The ISP have to deal with it best they can. The reality is, if your service passes verification, the problem is likely on your side. In rare cases, the modem can pass verification and still have an issue, resolved by swapping out. Some customers take this to the extreme. If the ISP concludes the customer won´t be satisfied under any reasonable circumstance, as a last resort they´ll terminate the contract and refund the money. Stores do that too, at least reputable ones. There is no breach of contract. They´re honoring the contract. I just had ilox installed on Monday and I haven't even been able to use it nor can I get any help from customer service. Quote Link to comment Share on other sites More sharing options...
tkessler Posted October 17, 2019 Report Share Posted October 17, 2019 Did you write the noc@mail.ilox.mx and describe the problem? That is the preferred customer service path. If they installed the modem on Monday and verfified service, the ball is probably in your court. 1 Quote Link to comment Share on other sites More sharing options...
jojana Posted October 17, 2019 Author Report Share Posted October 17, 2019 4 minutes ago, tkessler said: Did you write the noc@mail.ilox.mx and describe the problem? That is the preferred customer service path. If they installed the modem on Monday and verfified service, the ball is probably in your court. I was in a conversation with noc earlier today they asked for my s/n several times I gave them it several times and then just silence on their end. Quote Link to comment Share on other sites More sharing options...
tkessler Posted October 17, 2019 Report Share Posted October 17, 2019 Give them a day or so to verify the modem. Thats certainly what they´re doing. Quote Link to comment Share on other sites More sharing options...
jojana Posted October 17, 2019 Author Report Share Posted October 17, 2019 3 minutes ago, tkessler said: Give them a day or so to verify the modem. Thats certainly what they´re doing. Well when it was installed they told me it would take roughly an hour. I am pretty sure Monday- Wednesday is more than an hour. ( I would google that but I don't have internet) 3 3 Quote Link to comment Share on other sites More sharing options...
Ferret Posted October 17, 2019 Report Share Posted October 17, 2019 Love your sense of humour jojana! Hang in there! 1 Quote Link to comment Share on other sites More sharing options...
Floradude Posted October 17, 2019 Report Share Posted October 17, 2019 Speaking of Telmex my internet service is off and on the past two weeks. The problem is not at my house but in "the area." Other neighbors are experiencing the same problem. We never know when it will be operational and for how long. It goes off from one to three times a day for varying times. We are two blocks up from the Telmex office. I have filed a report with Telmex. I feel like the unimportant, and overlooked, child. 1 Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted October 17, 2019 Report Share Posted October 17, 2019 12 hours ago, jojana said: Well when it was installed they told me it would take roughly an hour. I am pretty sure Monday- Wednesday is more than an hour. ( I would google that but I don't have internet) No, that is an hour on Mexican time. 2 Quote Link to comment Share on other sites More sharing options...
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