John Shrall Posted September 22, 2019 Report Share Posted September 22, 2019 For the last week or so we have been able to make a cell connection to a phone in the US. After dialing there is silence on my end but the other side rings, picks up and can hear me. This end is total silence. Incoming calls are hit and miss too. Anyone else have the same problem? Quote Link to comment Share on other sites More sharing options...
AlanMexicali Posted September 22, 2019 Report Share Posted September 22, 2019 Taking the battery out and putting it back in sometimes helps. Quote Link to comment Share on other sites More sharing options...
John Shrall Posted September 22, 2019 Author Report Share Posted September 22, 2019 Thanks anyway but two different iPhones have the same problem when making a call to the US using the Telcel network. Removing the battery is not an option either on these phones. I Quote Link to comment Share on other sites More sharing options...
Travis Posted September 22, 2019 Report Share Posted September 22, 2019 I've had the same problem off and on. Quote Link to comment Share on other sites More sharing options...
bmh Posted September 22, 2019 Report Share Posted September 22, 2019 I make calls to Franceon a regularbasis from my cell ,no problem. Quote Link to comment Share on other sites More sharing options...
mudgirl Posted September 22, 2019 Report Share Posted September 22, 2019 The same thing has been happening for me for a couple of months with calls to Canada. Mostly the calls are silent on my end, but occasioally they go thrugh just fine. This seemed to jive with the time they simplified the calling numbers. Strange coincidence- maybe in changing one part of the software, they screwed up another? 1 Quote Link to comment Share on other sites More sharing options...
John Shrall Posted September 22, 2019 Author Report Share Posted September 22, 2019 In an unscientific test, cell to land line seems to be OK, only cell to cell calls fail regularly. Quote Link to comment Share on other sites More sharing options...
mudgirl Posted September 23, 2019 Report Share Posted September 23, 2019 Yes, that's been my experience as well- calls to landlines work fine, but not to cells. Quote Link to comment Share on other sites More sharing options...
Mijo Posted September 23, 2019 Report Share Posted September 23, 2019 I have major problems with my new Telcel service. I have the same problem as you. I can only text a few words at a time. Lengthy texts never arrive. Got a new debit card. Could not activate it because Telcel does not recognize 833 as a toll free number and won’t allow the call to go through. I have rentals and my tenants must be able to contact me. I now have to rely on WhatsApp and Facebook messenger as a back up. My cell is now totally unreliable. But hey, it only costs $15.00 US per month so I deal. Quote Link to comment Share on other sites More sharing options...
artsnob Posted September 24, 2019 Report Share Posted September 24, 2019 I have a Telcel account,, in the last couple weeks I have been calling cell phone numbers in USA and Spain and they have all gone through ..I don’t have a basic account, maybe that is why I have never had problems with Telcel Quote Link to comment Share on other sites More sharing options...
Steve coffman Posted September 25, 2019 Report Share Posted September 25, 2019 I have to try 2 or3 times but eventually it goes through. Quote Link to comment Share on other sites More sharing options...
Mijo Posted September 25, 2019 Report Share Posted September 25, 2019 Being a residente temporal doesn’t allow Telcel to give me a contract. I’m on a prepaid month to month. Service should be the same I hope. Quote Link to comment Share on other sites More sharing options...
AlanMexicali Posted September 25, 2019 Report Share Posted September 25, 2019 2 hours ago, Mijo said: Being a residente temporal doesn’t allow Telcel to give me a contract. I’m on a prepaid month to month. Service should be the same I hope. Contract Requirements TelCel: " For users who do not have a Telcel line the requirements are as follows: RFC Copy of official legible identification, without cuts on the sides Proof of valid address no more than 30 days Credit card information (number, validity, validation code, name as it appears on the card) Home and Office Number Personal reference with fixed number In the case of legal persons also include: Constitutive act, power and identification of the legal representative" [INM visa/card] https://www.telcelplanes.com.mx/planes-tarifarios/contrataciones-y-renovaciones/ If your Residente Temporal visa/card expiration date was less than 1 year they would not give you a 1 year contract. If you have renewed it for another 3 years they will give you a contract now. Quote Link to comment Share on other sites More sharing options...
thevalerieleigh Posted September 25, 2019 Report Share Posted September 25, 2019 Yep, exact same issue for me the last few months. At first I thought my new iPhone was having issues but went into TelCel and it's on their end. No real explanation but I laugh now when it takes up to 3 attempts to get through. Third time's the charm, LOL! My friend(s) hear me fine but I just have silence. Frustrating but persistence pays off. Hoping whatever the problem is will be sorted soon, though. Cheers! Val Quote Link to comment Share on other sites More sharing options...
AlanMexicali Posted September 25, 2019 Report Share Posted September 25, 2019 1 hour ago, thevalerieleigh said: Yep, exact same issue for me the last few months. At first I thought my new iPhone was having issues but went into TelCel and it's on their end. No real explanation but I laugh now when it takes up to 3 attempts to get through. Third time's the charm, LOL! My friend(s) hear me fine but I just have silence. Frustrating but persistence pays off. Hoping whatever the problem is will be sorted soon, though. Cheers! Val It only happens on my TelCel phone when I call an AT+T cell phone not a TelCel phone. It is AT+T's problem I think. Quote Link to comment Share on other sites More sharing options...
rckrckr Posted September 25, 2019 Report Share Posted September 25, 2019 3 hours ago, AlanMexicali said: It only happens on my TelCel phone when I call an AT+T cell phone not a TelCel phone. It is AT+T's problem I think. TMobile too. Quote Link to comment Share on other sites More sharing options...
mudgirl Posted September 26, 2019 Report Share Posted September 26, 2019 14 hours ago, thevalerieleigh said: Yep, exact same issue for me the last few months. At first I thought my new iPhone was having issues but went into TelCel and it's on their end. No real explanation but I laugh now when it takes up to 3 attempts to get through. Third time's the charm, LOL! My friend(s) hear me fine but I just have silence. Frustrating but persistence pays off. Hoping whatever the problem is will be sorted soon, though. Cheers! Val Wow, they actually admitted the problem was on their end? Better than the Telcel office I have to deal with in Nuevo Vallarta, who always insist that it must be my equipment that's the problem, even when I tell them everyone else I know is experiencing exactly the same thing. So they know it's a problem on their end, it's been going one for several months, and they are doing nothing about it. Nice. Typical. Quote Link to comment Share on other sites More sharing options...
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