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My daughter is here visiting and she is trying to connect to our ILOX router. The password that was written down on the ILOX paperwork is not working. There is one symbol that the installer wrote down that is confusing. Can't tell if it's a 2 or a backwards Z or S. We have tried every combination. Since our computers are already hooked up we've never had to enter the password. Any advice? Is there a way to reset the password or do we need to go in to the ILOX office?

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1 minute ago, Dogdaze said:

My daughter is here visiting and she is trying to connect to our ILOX router. The password that was written down on the ILOX paperwork is not working. There is one symbol that the installer wrote down that is confusing. Can't tell if it's a 2 or a backwards Z or S. We have tried every combination. Since our computers are already hooked up we've never had to enter the password. Any advice? Is there a way to reset the password or do we need to go in to the ILOX office?

Did you look to see if there is a sticker on the modem? That's where ours is on our Telmex modem.

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3 minutes ago, Dogdaze said:

 Any advice? Is there a way to reset the password or do we need to go in to the ILOX office?

There is an Ilox contact phone number.... or is it an email address???... (elsewhere on this Board) that seems to be working just fine for other folks for problem resolution. I'm afraid 'going to the office' will be an exercise in futility for this.

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5 minutes ago, tomgates said:

letters are all lower case

Tom Gates for the win! The installer very clearly wrote a capital F at the end of the password but when we entered a lowercase "f", it worked! Thanks so much!

 

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