Sandrita Posted July 21, 2019 Report Share Posted July 21, 2019 Someone hacked my Cap one 360 card so I had to get a replacement card. When I activated the new one I used the old User name and password. I went to the website, used the same user name and password and it bounced it out. I have called them 5-6 times and no success. Any suggestions? I'll buy the 1st round. I have $ sitting in Cap one 360 but I can't get access to it. Muchas gracias. Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted July 21, 2019 Report Share Posted July 21, 2019 Their back door phone number is 320-534-4640. Call them. Quote Link to comment Share on other sites More sharing options...
Sandrita Posted July 21, 2019 Author Report Share Posted July 21, 2019 Is this a landline or cell? I just don't understand why they make it so different. I have searched alternative methods to Cap one 360, but there really isn't anything out there. Quote Link to comment Share on other sites More sharing options...
nolajoe Posted July 21, 2019 Report Share Posted July 21, 2019 Try gethuman.com: https://gethuman.com/phone-number/Capital-One-360 Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted July 21, 2019 Report Share Posted July 21, 2019 1 hour ago, Sandrita said: Is this a landline or cell? I just don't understand why they make it so different. I have searched alternative methods to Cap one 360, but there really isn't anything out there. It is a phone number that is not an 800 number. Call them. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted July 21, 2019 Report Share Posted July 21, 2019 2 hours ago, AngusMactavish said: Their back door phone number is 320-534-4640. Call them. I have 1-302-658-9593. Always get a real person after they go through the usual recorded instructions. Also, why use the same user name and password if the old one was hacked? The hacker might figure that out very quickly. t 1 Quote Link to comment Share on other sites More sharing options...
jrod Posted July 21, 2019 Report Share Posted July 21, 2019 Most cc require a recognized US telephone number to validate the new card by phone; some permit validation online, but since you reported a hack it seems reasonable that they would deactivate online access. Maybe the is the issue in Sandrita's case? I agree, phone on Monday am. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted July 21, 2019 Report Share Posted July 21, 2019 I think she is talking about her Capital One 360 debit card which seems to be handled at a different number than the Capital One Venture One credit card. Quote Link to comment Share on other sites More sharing options...
John Shrall Posted July 21, 2019 Report Share Posted July 21, 2019 The Capital One 360 debit card app lists 2 contact phone numbers: 844-348-8656 and 804-934-2001. Quote Link to comment Share on other sites More sharing options...
slainte39 Posted July 22, 2019 Report Share Posted July 22, 2019 The back of my card has : For customer service in the US, call 1-888-644-8314. If you are out of the country, call 1-302- 658-9593. Capital One 360 debit card (expires 04/22) These numbers worked for me the several times I had to call. Quote Link to comment Share on other sites More sharing options...
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