Jump to content
Chapala.com Webboard

Recommended Posts

We considering switching from Telmex to Ilox. Not keeping both, but making the switch, which requires giving up our Telmex landline for the ILOX VOIP.

Has anyone done so and successfully transferred their Telmex phone number to their ILOX phone? Or must one get a new phone number from Ilox? I've heard keeping the same number is possible, but would like to confirm with someone who has done this successfully since having to acquire a new number would be a factor in the decision. 

  • Like 1

Share this post


Link to post
Share on other sites

Ilox assigns every new customer a new phone number but you can port your existing Telmex number over very easily. I switched about 6 weeks ago and have had no problems. As soon as the port was complete I took the modem back to the office and totally cancelled service. Once your phone number has been ported it belongs to Ilox. 

  • Like 1
  • Thanks 2

Share this post


Link to post
Share on other sites

I ported my number, just as John Shrall did.   When you take the modem back to Telmex, remember to take the charger with it.

Share this post


Link to post
Share on other sites

I recently had a phone problem with the ILOX service. If you encounter the same thing, an email to noc fixed it quickly.

When dialing out there was just silence on the line. No ring, no pickup. The other side heard the ring, answered and spoke but on my side nothing. The second possibility was silence, then a click when the other side answered. The call went on normally. No problems with inbound calls only outbound.

I sent an email to noc describing the problem. I got an email response in just a few minutes saying they'd look into it. About 5 minutes later I received a call from ILOX asking me to test it again. I don't know what they did but the problem was resolved less than 15 minutes after sending the email.

  • Thanks 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...