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Telcel and Telmex wifi

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My TelMex internet has been on and off for months. Sometimes it is off for only minutes, other times for hours, and on occasion for a day and overnight. It is not that the internet goes out entirely. My device shows I am connected but it just keeps spinning until it times out.  I live in Chapala. Friends one street above me have similar issues while a friend about five blocks away does not. 

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