elevator 109 Posted April 24, 2019 Report Share Posted April 24, 2019 The last two times I've attempted to use my wells fargo debit card at HSBC, Multiva or CI banks I have received a message that "we are temporarily unable to complete this transaction with your institution". Plenty of funds in account and never received that message before. Card worked at the hardware store and garden center same day. I have checked with wells fargo and they did an extensive search on my account and there are no fraud alerts etc. They showed the transactions at the merchants, but no record of a transaction tried at an ATM. Ideas? Quote Link to post Share on other sites
Mainecoons 5,378 Posted April 24, 2019 Report Share Posted April 24, 2019 I've gotten that message when I asked for more cash than the machine would give. Also when there was a problem with my PIN. Quote Link to post Share on other sites
CHILLIN 1,707 Posted April 24, 2019 Report Share Posted April 24, 2019 After and during big holidays the machines get "drained". You have the money but the machine does not. Quote Link to post Share on other sites
rvanparys 207 Posted April 24, 2019 Report Share Posted April 24, 2019 I have made the mistake of removing the card before the transaction finished and received the same message. The machine needs to be able to read the chip in order to connect with the bank... My child bride of 56 years explained this to me and YES she was correct! Quote Link to post Share on other sites
elevator 109 Posted April 24, 2019 Author Report Share Posted April 24, 2019 Thanks, but the machines were dispensing money to others. It accepted my pin. It was only at the moment money was to be dispensed that the message showed up. There was plenty in the machines and I did nothing different than I have for years. Quote Link to post Share on other sites
Tiny 679 Posted April 24, 2019 Report Share Posted April 24, 2019 That ATM doesn't connect directly to your bank. There is another service between the ATM and the bank. Maybe that service is having a problem routing your transaction to your bank. Quote Link to post Share on other sites
Cielo 11 Posted April 24, 2019 Report Share Posted April 24, 2019 I have a Wells Fargo card and the same happens each time and at eat ATM and no matter what amount of money I ask for. I leave HSBC, go around to CI banco and get money in whatever denomination I want. It is an HSBC problem. I just go to CI Banco now after multi attempts. Quote Link to post Share on other sites
elevator 109 Posted April 24, 2019 Author Report Share Posted April 24, 2019 Nope. I went to CI Bank and Multiva within a few minutes...same message. Quote Link to post Share on other sites
Joyfull 197 Posted April 25, 2019 Report Share Posted April 25, 2019 Has happened with my Charles Schwab ATM card a number of times. Go mañana Quote Link to post Share on other sites
Jreboll 394 Posted April 25, 2019 Report Share Posted April 25, 2019 Looks like we have a new chingon in town. May he can run Jonny out. Quote Link to post Share on other sites
cstone 242 Posted April 25, 2019 Report Share Posted April 25, 2019 We had the same issue at several banks. HSBC has changed the amount of $$ it will dispense. At least that's what we figured out. Went to CIBanco and withdrew the cash. Quote Link to post Share on other sites
monadog 4 Posted April 25, 2019 Report Share Posted April 25, 2019 I too had the same problem with my Well Fargo card at HSBC. Went back 2 days later and it still did not work. I went to Wal-Mart and tried the 2 ATMs that are there. Again, got a similar message from both ATMs and no money. Then called Wells Fargo, and they said, no problem with the card. The next day I went to Super Lake and was able to get money from their ATM. None of this makes any sense to me. When I need money again, I will try HSBC one more time, but I do not like their exchange rates. Quote Link to post Share on other sites
Tiny 679 Posted April 25, 2019 Report Share Posted April 25, 2019 7 hours ago, monadog said: None of this makes any sense to me. Different ATM's use different ATM Networks. That is one reason your card may not work at one companies/banks's ATM but may work at a different companies/bank's ATM. Also, if the problem is at a ATM network, your bank will not have any idea that there is a problem. Quote Link to post Share on other sites
monadog 4 Posted April 25, 2019 Report Share Posted April 25, 2019 My problem is exactly the same as Elevator's. I have been using any ATM I was standing near for years and no problems. Now something has changed. That's what makes no sense to me. Quote Link to post Share on other sites
Tiny 679 Posted April 25, 2019 Report Share Posted April 25, 2019 1 hour ago, monadog said: My problem is exactly the same as Elevator's. I have been using any ATM I was standing near for years and no problems. Now something has changed. That's what makes no sense to me. I don't know how to explain it any other way. Quote Link to post Share on other sites
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