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Arjay

Vonage Troubleshooting help needed

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We have an internet connection but the red light on the Vonage box is blinking and the phone is not working.  We can make connections to some websites but not all.  Any suggestions, please?

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Several people have reported Internet outages in a haphazard fashion during the last few days.

Unplug your Vonage box from the power.

Do a factory reset on your modem by holding a pin into the little hold on the back until the lights flash. Then wait the five minutes or so to get the Internet light back.

Plug your Vonage box back in and wait until the blue globe lights up on front, or the screen indicates Internet, or your phone has a dial tone.

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1 hour ago, ComputerGuy said:

Several people have reported Internet outages in a haphazard fashion during the last few days.

Unplug your Vonage box from the power.

Do a factory reset on your modem by holding a pin into the little hold on the back until the lights flash. Then wait the five minutes or so to get the Internet light back.

Plug your Vonage box back in and wait until the blue globe lights up on front, or the screen indicates Internet, or your phone has a dial tone.

We tried that but no lights flash - how long do we need to hold the pin in the hole, please?

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Does you modem have a button on the top?  If so, hook everything up, wait for a couple of minutes, press down on the button for 10 or 15 seconds and wait a few minutes to see if the lights come back on.

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27 minutes ago, Wookie said:

Does you modem have a button on the top?  If so, hook everything up, wait for a couple of minutes, press down on the button for 10 or 15 seconds and wait a few minutes to see if the lights come back on.

There is no button on the top.

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45 minutes ago, Arjay said:

We tried that but no lights flash - how long do we need to hold the pin in the hole, please?

30 to 40 seconds. Different modems do different things: some, all the lights go out for a few seconds. Others, the lights start flashing. Any more detail would be pointless: if you watch, you will see something happen. If nothing ever happens, take the pin out and wait a few seconds, while watching. ENSURE that your pen tip or paper clip is actually pushing something down when you do it; you should feel it. It's a hidden, actual button.

If any of the TelMex modems have buttons on the top, and I don't recall such a thing, it would be a power button or a WiFi button, nothing more.

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Thanks everybody - all is well, Vonage was working this morning so it was probably a Telmex issue.

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