Ferret Posted February 28, 2019 Report Share Posted February 28, 2019 Most people know some of my past problems with the Ajijic Telmex office. Now, there seems to be a better way. This time both my landline and my internet went down for a total of five days. I called 1-800-123-2222 and got a folio number using my cell phone. They TEXTED me the folio number and said, in the text, in the future to text to *2222 if other problems occurred. Problem was fixed on Monday and I got a call from the tech to check that all was well within five minutes of restoration of service. Today, I got an e-mail asking me to fill in a short questionnaire about my experience. Well, I'm gobsmacked. Best service and response that I've had to a problem here in 8 years. In the comments section, I thanked them and told them that my other experiences with Telmex over the last 23 years have been positive and that ONLY the Telmex office in Ajijic has let me down on numerous occasions. Maybe they'll do something about that and maybe they won't. Whatever... now you know a better way to report a problem. 5 Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted February 28, 2019 Report Share Posted February 28, 2019 Great post. I've copied and sent to several who have been having problems. Thanks! Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted February 28, 2019 Report Share Posted February 28, 2019 I've done the text to *2222 thing. I prefer to speak to someone for this kind of issue. However, it's obviously a lot easier for me to deal with them than most people. Quote Link to comment Share on other sites More sharing options...
Ferret Posted February 28, 2019 Author Report Share Posted February 28, 2019 Agreed, especially if you can't text in Spanish or preferably both languages just in case. If speed is the problem then it's best to dial the 1-800-123-2222 and they can test remotely and make you jump through the hoops. You can also ask for an English speaking tech which may take longer but may be worthwhile. Every problem is different but it's about choices when you have one. When the Telmex office here kept giving me non functional modems, it was Mexico City who suggested I buy one on Mercado Libre and even told me the two models that they recommended. That gave me the option of having them (I bought both, one to use and one as back up) delivered to iShop so I wasn't sitting around waiting for one to be delivered from Telmex in Mexico City. Where there's a will, there's a way. Quote Link to comment Share on other sites More sharing options...
El congrejo Posted October 8, 2019 Report Share Posted October 8, 2019 What were the models? Quote Link to comment Share on other sites More sharing options...
Ferret Posted October 8, 2019 Author Report Share Posted October 8, 2019 I'm in Canada at the moment and won't be back 'til Sunday. May I suggest that you call the 1-800 number on the front of your modem, ask for English (if necessary) and ask the tech what the model numbers and brands of Telmex modems they are currently recommending. My modem replacement was a couple of years ago so there may very well be more up to date models available. Suerte! Quote Link to comment Share on other sites More sharing options...
El congrejo Posted October 9, 2019 Report Share Posted October 9, 2019 Thanks, I’ll need luck fur sure. Appreciate the help. Quote Link to comment Share on other sites More sharing options...
Ferret Posted October 15, 2019 Author Report Share Posted October 15, 2019 The two Telmex modems that I bought were Huawei HG658d modem and the Technicolor TG788vn v2 Quote Link to comment Share on other sites More sharing options...
El congrejo Posted October 15, 2019 Report Share Posted October 15, 2019 Thanks and welcome home! 1 Quote Link to comment Share on other sites More sharing options...
Rolando Castillo L Posted July 30, 2020 Report Share Posted July 30, 2020 Hello, my dad who lives in Mexico (Estado de Mexico) the phone line isn't working How can this issue be resolved? Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted July 30, 2020 Report Share Posted July 30, 2020 He needs to call 800 123-2222 and report it. Quote Link to comment Share on other sites More sharing options...
Curmudgeon Posted August 1, 2020 Report Share Posted August 1, 2020 You can use WhatsApp to 33 1520 9621. It's only answered Monday through Friday, but I've found it to be very responsive, and much easier to converse in Spanish. Quote Link to comment Share on other sites More sharing options...
Angel Feliz Posted February 17, 2021 Report Share Posted February 17, 2021 My SMS texts to 33 1520 9621 and to *2222 both failed. My WhatsApp to 331-520-9621 was evidently received on Feb 5 but not answered. (Today is Feb 17.) I will go into their Ajijic office in person. That is not so bad, I was just looking for an easier option. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted February 17, 2021 Report Share Posted February 17, 2021 Still easiest to call Mexico at 800 123-2222 . English speaking help or techs are very helpful. 1 Quote Link to comment Share on other sites More sharing options...
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