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Shaw 630 receiver


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I bought and activated on my account a new Shaw 630 receiver in August 2014 but recently the ability to record has disappeared.  The other day I got a message that the internal hard drive has been disabled and will not record although the receiver still works.  I had unplugged it several months ago (did not remove it from my account) and just reactivated it last weekend and wonder if this may be part of the problem. Would you do a factory reset on this receiver or is it time to replace it?  TIA for any suggestions or advice.

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