Willie Posted September 28, 2018 Report Share Posted September 28, 2018 I was in the middle of using mine this morning and it went black.....unable to restart.....nada! There had been no indications of "issues"....no blinking, stuttering of power, etc. I called Amazon and of course their first line of dealing with this, is to sell me a new one.....I don't want a new one - I like the one I have and besides that all my bookmarks and photos are gone they tell me!!! YIKES!!! My books are on the cloud thank goodness but didn't know I could put the other stuff there too. I am looking for ANYONE that might be able to help me with this or at least confirm what I was told by Amazon. TIA Link to comment Share on other sites More sharing options...
Orygun Duck Posted September 29, 2018 Report Share Posted September 29, 2018 Photos are stored for free on the Amazon Cloud, but that may not be automatic. As for notes and bookmarks, I was told the same thing when I had to reset my Fire, but amazingly everything was still there when I restored my books. Hope you can salvage you data. Also, not all Amazon tech support types are created equal. I often try for a second or even third opinion. Good luck.. Link to comment Share on other sites More sharing options...
Willie Posted September 29, 2018 Author Report Share Posted September 29, 2018 Thx! Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 29, 2018 Report Share Posted September 29, 2018 Duck is correct, but the backup feature is not turned on automatically. You can check your Amazon Kindle account to see, using a PC. Link to comment Share on other sites More sharing options...
Willie Posted September 29, 2018 Author Report Share Posted September 29, 2018 ok, will try that...thx! Link to comment Share on other sites More sharing options...
Willie Posted September 29, 2018 Author Report Share Posted September 29, 2018 Guess not turned on....can't find anything but books and some photos from 2016...not sure why nothing more current.....boo-hoo.....ARRRRGGH! Link to comment Share on other sites More sharing options...
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