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mexilady

Telmex in West Ajijic

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I have not had telmex phone since 10am this morning.  The internet has been sporadic but the phones are totally out.  Anyone else out west having problems?

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No problem in upper West Ajijic above Las Salvias.

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10 hours ago, mexilady said:

I have not had telmex phone since 10am this morning.  The internet has been sporadic but the phones are totally out.  Anyone else out west having problems?

We are up

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Telmex Infinitum was down from 7-10 last night and it is downright now. I have to have both ATT and Infinitum just to keep a connection. When it works the Telmex is faster 1.5- 4 GBS

But ATT is on at some speed almost all the time though the speed of .07 to 4 GBS is more often 1 gb or less. ATT comes no where near the speed they contract for and refuse to reduce the 10 GBS contract to 5 GBS even though they can't deliver even that.

  • Haha 1

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geeser, don't you know you mean megabits per second? I get up to 10Mb/sec down by 0.6 Mb/sec up on a good day from Telmex.

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We--and neighbors--are out in west Ajijic for calls to and from a landline. Calls from a cell phone to a landline go through; the same call from a landline to a landline says the number does not exist. I reported to Telmex and tried to do the same for the neighbors experiencing the same issue, but the rep said "every man for himself" when it comes to reporting. The number is 01-800-123-3333. Press 2 (phone line reporting), press 2 again (NOT calling from the number experiencing a service interruption), key in your 10-digit landline at the prompt and a rep will come on to take your service report and provide you with a report number at the end of the call.  Note that you will, at some point, get a robo message from Telmex asking if your service repair is complete.

 

We are back up.

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1 hour ago, luvsdawgs said:

Can't wait until ILOX is up and running.

I have been seeing their vehicles in Jocotepec.

My AT&T is 10 megabits down most of the time.

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