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New Telmex rules


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They just ask for ID when picking up equipment. We got our phone line so long ago I do not recall having to even show proof of address. We had our own installers install the line from the Telmex box to our house, as the house was never built with phone jacks and needed them installed, too. We then just went to Telmex and told them what address to send the bill (which could have been any address, they didn't care as long as they got paid.

Odd thing lately, they have been e-mailing us weeks ahead of due date, reminding us to pay our bill... and then about 2 days before the bill is due, an automated message calls us and tells us our bill is due... for two days before the bill is actually due. At least they call us "Esteemed Clients." Maybe from never missing or being late a bill for 10 years? Naw, just standard protocol.

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Wait, you just had a guy install a line from the pole to your house, and TelMex... infamous for saying "there are no lines", accepted that? There must have been a line available, in the concrete slab in your 'hood, or that wouldn't have worked.

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