Dan M Posted May 4, 2018 Report Share Posted May 4, 2018 My Vonage VOIP Internet phone is dropping a lot of calls and Vonage is wanting to have Telmex change some router configuration to get better reception. I am wondering if anybody else has run into the situation and if Telmex is ableor willing to change anything on the router configuration, especially since my instructions from Vonage are rather complicated, and of course are also in English... Link to comment Share on other sites More sharing options...
ComputerGuy Posted May 4, 2018 Report Share Posted May 4, 2018 NO they will not, nor do they need to. Vonage is guessing. Do a factory reset on your modem, by holding a pen or pin in the little reset hole in the back of the modem until the lights go crazy. Wait 5 minutes for the Internet to come back, and try again. This presumes that your Interent download and upload speeds are high enough. Fortunately, Vonage doesn't need much. Go here: speedof.me Link to comment Share on other sites More sharing options...
RickS Posted May 4, 2018 Report Share Posted May 4, 2018 What he said.... Link to comment Share on other sites More sharing options...
pappysmarket Posted May 4, 2018 Report Share Posted May 4, 2018 Excellent advice from CG. Telmex isn't going to change any router settings. I have my own router connected by ethernet cable to the Infinitum router and I get much better coverage of the signal in distant areas of the condo. I also have it because I can flash the settings and install a VPN on it, but that's another story that has been adequately discussed at length already. Link to comment Share on other sites More sharing options...
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