ComputerGuy Posted January 27, 2018 Report Share Posted January 27, 2018 I was sent an email with a link to my monthly bill for TelMex, which is good, because for some reason the paper version hasn't arrived this month. Signing in to the webpage (http://telmex.com/web/hogar/mi-telmex) takes me to a Security page with a single option: change your password. Since I needed to anyway, I did, and the next page is blank. Two things followed: trying to sign in again shows that the new password was not accepted, and that I got stuck in an endless loop. Going back to the home page, the section " Consulta y paga tu Recibo Telmex" is not active, making it impossible to carry on. Ironically, the APP for cell phones that allows you to swipe for payment at any store... has never worked. So, another fine example of the phone company's continuing disintegration of customer service. (Yes, I know how to pay my bill without all this.) (Also, doesn't matter which browser I use.) Link to comment Share on other sites More sharing options...
Arroyos Posted January 27, 2018 Report Share Posted January 27, 2018 For some reason or other, I have been able to download my Telmex bills from MiTelmex. Have not a clue why. Fortunately I just save my originals that I get in the mail. Next month I will send a message to Telmex. Maybe they are not aware of the problem. Link to comment Share on other sites More sharing options...
barcelonaman Posted January 27, 2018 Report Share Posted January 27, 2018 Never had a problem using this www.online.telmex.com/mitelmex/inicio Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 27, 2018 Author Report Share Posted January 27, 2018 Have you tried lately? Apparently not. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 27, 2018 Report Share Posted January 27, 2018 Just now, ComputerGuy said: Have you tried lately? Apparently not. Did today without a problem. Maybe you need a pro to fix your computer. Link to comment Share on other sites More sharing options...
Arroyos Posted January 27, 2018 Report Share Posted January 27, 2018 I just tried now and It worked, believe it or not. Entered my regular password and it took me to the page where you can download your bill and it did it. December 2017 is the last bill they show. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 27, 2018 Author Report Share Posted January 27, 2018 Moronic comments aside, something is up. Arroyos, were you taken to a page to change your password? Link to comment Share on other sites More sharing options...
barcelonaman Posted January 27, 2018 Report Share Posted January 27, 2018 Paid my bill half an hour ago using the above link. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 27, 2018 Author Report Share Posted January 27, 2018 Thanks. Will look for another answer. Meanwhile, the TelMex app on my phone sent me a PDF version. Link to comment Share on other sites More sharing options...
rckrckr Posted January 27, 2018 Report Share Posted January 27, 2018 No access problems with Telmex this morning. Link to comment Share on other sites More sharing options...
bedbug Posted January 27, 2018 Report Share Posted January 27, 2018 I found that using the phone app you can reset your password and it will work with the MiTelmex account as well. It only last for a month or two and you have to do it again. But using the app, after you try to reset you get an email asking you to confirm. Once you do, everything work well again for a while. Link to comment Share on other sites More sharing options...
barcelonaman Posted January 27, 2018 Report Share Posted January 27, 2018 Wasnt there a thread similar to this a month or so ago? Cant remember the suggestions or way to solve it. Link to comment Share on other sites More sharing options...
johanson Posted January 27, 2018 Report Share Posted January 27, 2018 I haven't been able to access my account for several months now. Same problems as mentioned above by others. Link to comment Share on other sites More sharing options...
John Shrall Posted January 27, 2018 Report Share Posted January 27, 2018 Just logged in at telmex.com then Mi Cuenta, Mi Telmex. Downloaded a bill and then made a payment. Using Chrome on Vista OS. Link to comment Share on other sites More sharing options...
Alfa Posted January 28, 2018 Report Share Posted January 28, 2018 23 hours ago, Arroyos said: For some reason or other, I have been able to download my Telmex bills from MiTelmex. Have not a clue why. Fortunately I just save my originals that I get in the mail. Next month I will send a message to Telmex. Maybe they are not aware of the problem. What's the problem?? Link to comment Share on other sites More sharing options...
cedros Posted January 28, 2018 Report Share Posted January 28, 2018 It has been working fine for me. Link to comment Share on other sites More sharing options...
Cincy Posted January 29, 2018 Report Share Posted January 29, 2018 Have you tried removing all the specific TelMex related cookies? Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 29, 2018 Author Report Share Posted January 29, 2018 Yep, thanks, and used two different computers... one that had never attempted to log in to that site before. The only thing left is to factory-reset the modem; since both PCs are on the same modem, and I have seen this "refusal to cooperate" before, that may work. I will post back. Link to comment Share on other sites More sharing options...
poptarte_22@yahoo.com Posted January 31, 2018 Report Share Posted January 31, 2018 On 1/27/2018 at 11:50 AM, ComputerGuy said: Moronic comments aside, something is up. Arroyos, were you taken to a page to change your password? Ever the same here....wish people would just grow up..instead of just old and think they are funny!!!!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 31, 2018 Author Report Share Posted January 31, 2018 Ironically, my paper bill arrived yesterday... Link to comment Share on other sites More sharing options...
ComputerGuy Posted February 2, 2018 Author Report Share Posted February 2, 2018 Got an email from TelMex this evening that said, basically, "Upgrade your TelMex account". Among other things, a link was provided for "consult and pay your TelMex bill"... this time, the same "change password" page worked, and took me to my account. So there was definitely something going on that was being worked on, and preventing me from doing this before. Link to comment Share on other sites More sharing options...
Sandrita Posted February 2, 2018 Report Share Posted February 2, 2018 I went round and round with Telmex in November. I logged into my account, entered the same password I have had for years and it kept telling me it wasn't correct. Took at least 3 visits to correct the problem. Same thing has happened twice again..go figure. Link to comment Share on other sites More sharing options...
bezerk Posted February 3, 2018 Report Share Posted February 3, 2018 This happens to me every so often, very frustrating. I have to change password etc after many attempts. then it works for so many months and the battles ensues. Link to comment Share on other sites More sharing options...
barcelonaman Posted February 3, 2018 Report Share Posted February 3, 2018 I had to update my password over six months ago and not had a problem since. Link to comment Share on other sites More sharing options...
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