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We have noticed an unauthorized charge on our visa bill.  We have tried numerous numbers to contact RBC Visa in Canada without success.We first tried the number on the back of our card. 

Any suggestions?

 

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Dial the Montreal# shown above.  From any landline phone in Mexico dial 001-514-218-2929.  You will hear a recording saying "Operator, we accept the charges for this call" then it will go through to the next bunch of recordings and you can then make your selection for the routing of your inquiry.  The Canadian 800#s don't work from within Mexico.

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Be careful with talking with the bank about an unauthorized charge.  They will ask if your account has been compromised and if you answer yes, they will cancel your card immediately.  Then good luck getting a new one anytime soon.  Hopefully they will send you one here by FedEx so it is safe and arrives quickly.  I generally wait until the charge shows up on my statement, then file a dispute online.  Unless, of course it's more than just a mistaken charge.

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