tomgates Posted December 6, 2017 Report Share Posted December 6, 2017 Yesterday I tried to make a call and no dial tone, only a message in Spanish that I made out that I had not paid the latest bill. I have it automatically billed to one of my US credit cards and checked and it had been paid on Nov 24. I called the TelMex English number and they straightened it out. I suspect that back in October I had another mystery charge of $150 on the bill and went into the office and they put a credit on my account so the the November bill was lower than normal. That's the only thing I can figure out as this is the first time in almost 12 years. That English number is 01-800-368-0500. Link to comment Share on other sites More sharing options...
sue Posted December 7, 2017 Report Share Posted December 7, 2017 Telmex told me that their accounts had been hacked and many had unusual items billed to them I had been billed for a cellphone and internet time which they took off as soon as I told them. Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 7, 2017 Report Share Posted December 7, 2017 Another shot-in-the-arm for TelMex's ability to build confidence in their services... Link to comment Share on other sites More sharing options...
Orygun Duck Posted December 7, 2017 Report Share Posted December 7, 2017 Had the same thing happen to me in recent months. Mystery cell phone charging and some bogus insurance. They promised a credit. Thankful I only rely on them for phone service. Link to comment Share on other sites More sharing options...
Floradude Posted December 7, 2017 Report Share Posted December 7, 2017 I was in yesterday for the fourth month in-a-row to have a fake charge removed from my bill. The man told me that they are fairly sure that they have a fix for the problem. After he cleared my bill (again) he told me that it was a 90% chance that it would not happen again. Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 7, 2017 Report Share Posted December 7, 2017 Lol. I think a more accurate description is "BS charge", because it sure ain't fake. If we were back "home", this would have been picked up on immediately by consumer groups and the Federal government would already have passed a motion to quash "opt-out" charges. Of course, they would not have applied any financial penalties for what is clearly theft. Link to comment Share on other sites More sharing options...
RCman Posted December 7, 2017 Report Share Posted December 7, 2017 My wife went into TelMex today regarding the same sort of charge. They told her it was some kind of hacking and would reverse the charge. While she was waiting to be served she onerheard the clerk tell another man the ex@ct same story. Pays to question the bill. Link to comment Share on other sites More sharing options...
ComputerGuy Posted December 7, 2017 Report Share Posted December 7, 2017 This is a great new addition to their "box of deplorable excuses" over here at our local TelMex office. Just think: while I can't find specific numbers, research shows that TelMex has about 95% of all landlines in all Latin American countries. That's millions and millions of people. The repercussions of a "hack" that actually got into their billing system would be stupendous; insurmountable. Further, no "hacker" in his right mind would then blatantly add a charge that is visible to every employee and customer who handles a TelMex bill. No, this is clearnly an arrangement between TelMex and the companies doing this billing. Trouble is, is it actually worth it to look the TelMex employee in the eye and say "BULLS**T"? Link to comment Share on other sites More sharing options...
johanson Posted December 8, 2017 Report Share Posted December 8, 2017 Yes it is worth it, if you know the person working there and you say it with a smile. But I sure as heck would not say it to a stranger who was not a friend or friendly acquaintance.. All I can say is that in the 21 years I have been here, I have kind of sort of learned street Spanish and can get away with saying this in street Spanish to those whom I have dealt with over the years and who know me, and know I am kidding around with them when they deserve it. Link to comment Share on other sites More sharing options...
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