Cincy Posted October 31, 2017 Report Share Posted October 31, 2017 Can I expect to find any English speaking customer service reps at the HSBC bank opposite Walmart? I want to open a new account there but I don't think my Spanish is quite good enough if any technical question arise. Link to comment Share on other sites More sharing options...
El Saltos Posted October 31, 2017 Report Share Posted October 31, 2017 Get a better Bank! e.g. Banco Multiva, especially if you want good customer service in English! Link to comment Share on other sites More sharing options...
cstone Posted October 31, 2017 Report Share Posted October 31, 2017 Yes, HSBC has English speaking reps. We have had a good experience with them. Link to comment Share on other sites More sharing options...
Cincy Posted October 31, 2017 Author Report Share Posted October 31, 2017 5 minutes ago, El Saltos said: Get a better Bank! e.g. Banco Multiva, especially if you want good customer service in English! Said to my wife when I posted this that someone would probably give a totally useless response! I doubt if Banco Multiva could integrate my other global HSBC accounts in different currencies! Link to comment Share on other sites More sharing options...
Cincy Posted October 31, 2017 Author Report Share Posted October 31, 2017 Just now, cstone said: Yes, HSBS has English speaking reps. We have had a good experience with them. Thank you cstone! Globally, I've been with HSBC for 55 years (with a few name changes) without any problems! Link to comment Share on other sites More sharing options...
cedros Posted October 31, 2017 Report Share Posted October 31, 2017 I've had an account at the local HSBC for 8 years. Usually the manager at least speaks English. The manager is usually very helpful. His is the last desk at the back. Link to comment Share on other sites More sharing options...
Alfa Posted November 1, 2017 Report Share Posted November 1, 2017 The present manger does not speak English. they have recently acquired one assistant who speaks English but the waiting time to get assistance from any of the clerks can be excessive. on several occasions I have just left after almost one full hour waiting. Their customer service is the pits. And to try and get English help on the telephone is just as bad. Link to comment Share on other sites More sharing options...
El Saltos Posted November 1, 2017 Report Share Posted November 1, 2017 I found HSBC to be useless. The good people left years ago and went to Banco Multiva. Link to comment Share on other sites More sharing options...
ibarra Posted November 1, 2017 Report Share Posted November 1, 2017 Cincy, Rafael Guzman speaks English , branch manager. 7661484 Of course, he may no longer be there. Link to comment Share on other sites More sharing options...
cstone Posted November 1, 2017 Report Share Posted November 1, 2017 I would recommend that you call ahead and try to make an appointment with an English speaker. In my experience ( and I will state up front that I speak passable Spanish), when there has been no English speaker available, they call the home office in Mexico City and get someone on the line for you. Link to comment Share on other sites More sharing options...
Cincy Posted November 1, 2017 Author Report Share Posted November 1, 2017 Just got back from HSBC. No waiting, but at certain times it did seem to get quite busy. Both the manager and the other rep spoke excellent English. What really blew me away was the their knowledge of the global marketplace, investment options and international currency accounts and how to connect them! Maybe it's the international community lakeside that drives this kind of knowledge. I was very please with my experience today Link to comment Share on other sites More sharing options...
sm1mex Posted November 1, 2017 Report Share Posted November 1, 2017 Sometimes yes, sometimes no. Link to comment Share on other sites More sharing options...
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