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TelMex and modems

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1 hour ago, ComputerGuy said:

The story of TelMex just gets worse and worse. Now I have a customer who went in to the office last week to register that the Internet was out (I tested first with a spare modem, so we know it's not the modem). They perhaps took a report, and then told them to call Mexico City.

It appears you have to forceful with these layabouts, because now they are ignoring Internet customers completely. Since I am willing to bet Internet contracts make up the bulk of their income, you'd think they'd focus on service just a little more than they are. Of course, I am also convinced it's just our office. Laziest SOBs I've ever met.

Think you are right. The main Telmex office in PV is the exact opposite and they are very helpful.


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