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TelMex and modems


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1 hour ago, ComputerGuy said:

The story of TelMex just gets worse and worse. Now I have a customer who went in to the office last week to register that the Internet was out (I tested first with a spare modem, so we know it's not the modem). They perhaps took a report, and then told them to call Mexico City.

It appears you have to forceful with these layabouts, because now they are ignoring Internet customers completely. Since I am willing to bet Internet contracts make up the bulk of their income, you'd think they'd focus on service just a little more than they are. Of course, I am also convinced it's just our office. Laziest SOBs I've ever met.

Think you are right. The main Telmex office in PV is the exact opposite and they are very helpful.

YMMV

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