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Telmex internet down in Ajijic

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My internet had been down for maybe 5 hours today, so I went to the Telmex office took a number, waited perhaps 15 minutes, made a report, went and had lunch got back an hour later and the internet was working. After entering my modem and seeing great settings for my $389 package of

Ancho de banda (ascendente/descendente) [kbps/kbps]:  638/ 12.542

and doing a speed test I got 


About 20 minutes later I got a phone call from Telmex in Mexico City asking if my internet was working. I said yes. And he said the problem was theirs and thanked me for my patience .

I couldn't be happier. Now that is what I call great service

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