Arjay Posted December 4, 2016 Report Share Posted December 4, 2016 I ordered an item yesterday from Amazon.com.mx and for the first time ever of ordering online I didn't receive a confirmation email. Does anyone know if this is unusual? It makes me a bit uncomfortable not knowing for sure whether my order has gone through. When I go to the website it appears to be there but still no confirmation. Any suggestions, please? I know, I know, but I don't speak Spanish so going to an Online Chat or Help may not be too helpful. Link to comment Share on other sites More sharing options...
ibarra Posted December 5, 2016 Report Share Posted December 5, 2016 We have always received a confirmation email. You may be able to contact Amazon.com chat service and see if they will confirm the order for you. Link to comment Share on other sites More sharing options...
miomama Posted December 5, 2016 Report Share Posted December 5, 2016 I've bought from them many times. Sometimes you don't get an email until they ship the item out. If on their website it shows up as "en proceso" or something similar, it means it hasn't shipped yet. However, if you're still concerned, they have bilingual reps on their online chat. Link to comment Share on other sites More sharing options...
calexico Posted December 5, 2016 Report Share Posted December 5, 2016 Check the status of your order under "mi cuenta", then "mis pedidos" your outstanding order should appear along with it's status. Link to comment Share on other sites More sharing options...
Arjay Posted December 5, 2016 Author Report Share Posted December 5, 2016 17 hours ago, miomama said: I've bought from them many times. Sometimes you don't get an email until they ship the item out. If on their website it shows up as "en proceso" or something similar, it means it hasn't shipped yet. However, if you're still concerned, they have bilingual reps on their online chat. Where do you find the Online Chat, please? Link to comment Share on other sites More sharing options...
miomama Posted December 7, 2016 Report Share Posted December 7, 2016 I just saw your question and replied to your pm. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.