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Insurance claim


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I have filed a claim for damages on my car, went to the insurance company office in Guadalajara, gave them all the documents they ask for it, I was told they would make a direct deposit to my bank account within a week, now is more than a month...NO money, called numerous times with no results.

Any suggestions of what I can do to get paid.?.

I do not know a lawyer.

Is there a consumer, protection agency or similar?

Thank you for your help

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