mkshawn Posted April 22, 2015 Report Share Posted April 22, 2015 I am going to see telmex about this however if anyone has experience with the suspension & restart timing please wade in. Is it possible to do this online? My Spanish is marginal. We do not know our return date at this point. Link to comment Share on other sites More sharing options...
simpsca Posted April 22, 2015 Report Share Posted April 22, 2015 I did this but I had to return the modem to Telmex and pick up a new one when I wanted to start internet service again. I paid something like 180 pesos per month to keep basic service so I wouldn't lose the line. Link to comment Share on other sites More sharing options...
Orygun Duck Posted April 22, 2015 Report Share Posted April 22, 2015 We used to do this each time we returned NOB after our twice-yearly visits. There were always problems - the most annoying of which was the process of getting reconnected. The Telmex office would give us our new modem/router and promise that service would commence with 24-72 hours. It almost never did. Usually it was more like 5-7 days and after numerous complaints to Mexico city. One time we were told that we could not renew the same package (599 MP, as I recall) that we had had before since it had been "over-sold" and would not be available again for a few days, weeks or perhaps months. This latter incident was the last straw and we took out business to Telecable. (There is a reconnection fee (250 MP) with Telecable, but they can usually make the reconnection within a day of your request.) Link to comment Share on other sites More sharing options...
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